Workforce Experience Support

Workwell

8d • $40,000 - $43,000 • Remote

About The Position

Are you looking for a fully remote role, enjoy helping people, and thrive in a fast‑paced, customer‑focused environment? We’re looking for a Workforce Experience Support professional to join our Experience Team and play a key role in delivering an exceptional service to both workers and clients.

You’ll be part of a global, solutions‑focused organisation operating in the HR and technology space, supporting workforce members throughout their entire lifecycle, from onboarding to offboarding. This is a highly collaborative role where your contribution, ideas and ownership are valued, and where you’ll have opportunities to grow within the business.

PGC, a Workwell Company, is a global consulting business providing workforce management and Employer of Record services across all 50 U.S. states and Canada, managing payroll, tax, benefits, contracts, insurance and day‑to‑day HR operations.

Requirements

• Has 2+ years’ experience in Administration or Customer Success, ideally within HR, staffing or a SaaS environment.
• Has experience working with customer support or ticketing systems.
• Is highly organised, proactive and able to prioritise effectively in a busy environment.
• Communicates clearly and confidently, with a calm, empathetic approach — even in challenging situations.
• Pays excellent attention to detail and understands the importance of accuracy.
• Enjoys learning, problem‑solving and explaining complex information in a simple way.
• Is comfortable working fully remotely within set business hours and has a reliable home working setup.
• Values collaboration, ownership and delivering a consistently positive experience.

Responsibilities

• Providing high‑quality, timely and personable customer support to workers and clients via phone and email.
• Responding to a wide range of queries across the worker lifecycle, from onboarding to offboarding.
• Applying critical thinking and a solutions‑focused mindset to diagnose issues and resolve them effectively.
• Navigating proprietary workforce management systems and external vendor platforms to support enquiries accurately.
• Representing the company’s tone of voice, values and service standards in every interaction.
• Building strong knowledge of employment services, the wider business and industry context.
• Working collaboratively with internal teams to ensure a seamless end‑to‑end experience.
• Contributing ideas to improve processes, service delivery and customer experience.
• Supporting and strengthening internal culture through a team‑first approach.

Benefits

• Contribution towards medical care with elective options for dental, vision, disability, and life insurance.
• Generous PTO policy – 15 days’ vacation time + 1-week sick/personal time off to be taken at your discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed