Executive Support, Core Technology Senior Analyst

Vertex Inc. • Boston, MA

1d • Onsite

About The Position

The Executive Technical Support Senior Analyst provides high-touch, strategic technical support to members of the executive leadership team and their support staff. This role is responsible for ensuring a seamless technology experience across office, remote, mobile, and offsite environments. The ideal candidate brings deep technical expertise, sound judgment, exceptional service orientation, and the ability to operate effectively in a fast-paced, high-visibility setting. Success in this role requires a proactive approach, strong problem-solving capabilities, discretion in handling sensitive matters, and a commitment to delivering timely, professional support to executive stakeholders.

Requirements

• Demonstrated ability to work independently with minimal supervision while managing competing priorities effectively.
• Professional presence and demeanor, with a strong commitment to customer service and executive-level support.
• Proven ability to build collaborative, trusted relationships across teams and functions.
• Strong sense of urgency and responsiveness in high-priority support situations.
• Excellent attention to detail, organizational skills, and written and verbal communication abilities.
• Ability to exercise sound judgment and maintain strict confidentiality in sensitive or high-profile situations.
• Advanced technical support expertise across Windows and Mac hardware and software environments.
• Advanced knowledge of iOS devices and mobile support.
• Strong understanding of audiovisual technologies, meeting platforms, and collaboration tools.
• Experience providing proactive support, knowledge sharing, and operational best practices within a technical support environment.
• Strong understanding of corporate AI/LLM tools and their capabilities.
• Minimum of 4 years of experience providing Level 2 deskside or executive technical support, or an equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience supporting senior leaders or executive stakeholders preferred.

Responsibilities

• Provide direct onsite and remote technical support to executive leadership team members and their support staff.
• Diagnose, troubleshoot, and resolve hardware, software, mobile, and collaboration technology issues in a timely and effective manner.
• Configure and deploy hardware and software solutions based on user needs and business requirements.
• Ensure support requests are managed and resolved in accordance with established service level agreements, policies, and procedures.
• Deliver boardroom, conference room, and meeting support for onsite and offsite executive meetings and events.
• Participate in an on-call support rotation to meet executive support needs outside of standard business hours, as required.
• Maintain clear, timely, and professional communication with executive stakeholders throughout issue resolution.
• Identify recurring issues and recommend or implement process improvements to enhance service quality and operational efficiency.
• Partner effectively with cross-functional IT teams to coordinate support, escalate issues appropriately, and ensure consistent service delivery.
• Provide proactive and preventative support to minimize disruptions and improve the overall executive technology experience.

Benefits

• annual bonus
• annual equity awards
• inclusive market-leading benefits
• medical benefits
• dental benefits
• vision benefits
• generous paid time off (including a week-long company shutdown in the Summer and the Winter)
• educational assistance programs including student loan repayment
• generous commuting subsidy
• matching charitable donations
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees