Executive Program Manager

Crisis Text Line, Inc.•Washington, DC

1d•$79,464 - $92,631•Remote

About The Position

At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Crisis Text Line provides free, 24/7, confidential mental health support via text, delivering crisis intervention and prevention when it’s needed most. We pair human connection with scalable technology, research, and partnerships to strengthen mental health systems and drive lasting change. We support individuals, communities, and populations, working in partnership with NGOs, foundations, corporations, and government and intergovernmental agencies to scale impact globally. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. If you’re driven by purpose, energized by organizing and leading high-impact initiatives, and motivated to build processes and projects that empower teams and advance organizational priorities, this is the role for you. Role Summary The Executive Program Manager is a member of the Executive Operations (ExecOps) Team within the Office of the CEO. The team facilitates cross-functional collaboration, provides org-wide project and program management support, drives strategic priorities, and maximizes efficiency and ROI of Executive time. In pursuit of these efforts, the team engages directly with senior executives and staff of all levels across the organization to collaboratively drive identification, adoption, and expansion of strategic tools and process improvements to accelerate organization-wide effectiveness and efficiency. We are seeking a highly organized, strategic, and proactive Executive Program Manager to partner in driving organizational priorities, cross-functional initiatives, and executive-level operations. This role combines executive administrative support, project leadership, and operational strategy to ensure seamless execution of initiatives and alignment across the organization. The ideal candidate thrives in a fast-paced, mission-driven environment, excels at anticipating needs, and has the judgment and discretion to engage with internal and external stakeholders and manage complex priorities at the executive level.

Requirements

5+ years of experience supporting senior leaders, including C-suite executives.
Proficiency with project management tools (Asana, Trello, Monday.com, or equivalent) and collaboration platforms (Slack, Zoom, Teams, etc.).
Proven experience providing agile executive-level support or project coordination in complex, fast-paced environments.
Strong organizational, time management, and project management skills, with the ability to manage multiple priorities simultaneously.
Exceptional written and verbal communication skills; able to synthesize complex information clearly.
Strategic thinker with a collaborative mindset, able to identify and adapt alignment opportunities across teams to drive organizational impact.
High level of discretion, professionalism, and judgment when handling confidential information.
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Nice To Haves

Experience in nonprofit and/or grantmaking organizations, healthcare, mental health, or volunteer-driven settings.
Experience supporting C-suite executives or senior leadership in fast-paced, mission-driven organizations.
Demonstrated success managing complex projects or programs from inception through completion.
Experience coordinating cross-functional initiatives, especially between marketing, development, operations, or events.
Experience preparing executive-level reports, presentations, and briefing materials.

Responsibilities

Project Management Support: Manage cross-functional projects and strategic initiatives, ensuring accountability, transparency, and goals alignment across teams.
Conference Engagement Management: Oversee end-to-end conference engagement management for executives, including travel arrangements and itineraries and cross-functional coordination to ensure a seamless event experience aligned with organizational goals.
Communications: Develop draft presentations/slide decks, talking points, briefing materials, and social content for internal and external audiences.
Systems & Infrastructure: Create and maintain process templates, dashboards, shared drives, and documentation in Asana, GSuite, and Salesforce that facilitate cross-functional collaboration, executive review, and revenue generation.
Relationship Management: Develop and maintain positive, strategic relationships across all levels of the organization, serving as a liaison between executives, internal teams, and external stakeholders.
Internal Event Coordination: Plan, coordinate, and lead logistics for offsites, leadership meetings, and team events.
Executive Prioritization: Facilitate and track executive engagement with cross-functional deliverables, triaging timely executive review and approval.
Administrative Support: Provide strategic administrative support that anticipates needs and proactively removes barriers, including managing executive agendas and complex calendars across time zones.

Benefits

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

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