Executive IT Support Technician III

Sierra Space•Centennial, CO

22h

About The Position

The Executive IT Support Technician III provides advanced technical support to employees, resolving complex hardware, software, and network issues. The role includes leading and mentoring technical support teams, managing IT support projects, and helping ensure efficient operation of IT systems. It also provides specialized support in mobile device management (MDM), iOS, Linux, audio/visual (A/V), and executive support. The technician diagnoses and resolves complex technical problems, assists with setup, configuration, and maintenance of advanced hardware and software, and responds to support requests promptly to minimize business disruption. The role documents requests and resolutions, maintains accurate technical records, collaborates with IT colleagues to escalate and resolve highly complex issues, and communicates with employees to understand and address their needs. The position also involves keeping current with technology and industry developments and participating in training and development.

Requirements

Typically 2 or more years of related experience.
Advanced technical training in computer systems, networking, and troubleshooting.
Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
In-depth knowledge of computer systems and the ability to diagnose and resolve complex hardware and software issues.
Strong problem-solving skills.
Excellent communication and customer service skills.
Strong leadership and project management skills.

Nice To Haves

CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or equivalent certification.
Extensive experience with operating systems such as Windows, macOS, and Linux and with software applications.
Strong analytical and problem-solving skills, including the ability to diagnose and resolve highly complex issues.
Excellent communication and leadership abilities, with experience leading technical support teams and managing projects.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Experience with mobile device management (MDM) solutions and executive support.
Familiarity with audio/visual (A/V) systems and support.
Prior experience in team leadership.

Responsibilities

Provide advanced technical support to employees for complex hardware, software, and network issues.
Lead and mentor technical support teams by providing guidance and expertise.
Manage IT support projects and ensure their timely and successful completion.
Diagnose and resolve complex technical problems involving computer systems, software applications, and network connectivity.
Assist with setup, configuration, and maintenance of advanced computer hardware and software.
Respond to support requests in a timely and efficient manner to minimize business disruption.
Document support requests and resolutions, and maintain accurate records of technical issues.
Collaborate with IT team members and escalate and resolve highly complex technical issues as needed.
Communicate effectively with employees to understand and address their technical needs while providing excellent customer service.
Stay current with technological advancements and industry trends, and participate in training and development opportunities.
Provide specialized support in MDM, iOS, Linux, A/V, and executive support.