Executive IT Support Technician III

Sierra Space•Centennial, CO

2d•$39 - $53

About The Position

The IT Support Technician III provides advanced technical support to employees, resolving complex hardware, software, and network issues. The role involves leading technical support teams, managing projects, and ensuring the efficient operation of IT systems. It also provides specialized support in areas such as mobile device management (MDM), iOS, Linux, audio/visual (A/V), and executive support. The technician provides advanced employee support, mentors technical support team members, manages IT support projects, and diagnoses and resolves complex technical problems involving computer systems, software applications, and network connectivity. Responsibilities also include setting up, configuring, and maintaining advanced computer hardware and software; responding efficiently to support requests; documenting requests and resolutions; collaborating with IT colleagues and escalating highly complex issues; and communicating with employees to understand and meet their technical needs. The role requires keeping up with technology and industry developments and participating in training and development opportunities.

Requirements

Typically 2+ years of related experience.
Advanced technical training in computer systems, networking, and troubleshooting.
Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
In-depth knowledge of computer systems and the ability to diagnose and resolve complex hardware and software issues.
Strong problem-solving skills.
Excellent communication and customer service skills.
Strong leadership and project management skills.

Nice To Haves

CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or equivalent certification.
Extensive experience with operating systems such as Windows, macOS, and Linux, and with software applications.
Strong analytical and problem-solving skills, including the ability to diagnose and resolve highly complex issues.
Excellent communication and leadership abilities, including experience leading technical support teams and managing projects.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Experience with MDM solutions and executive support.
Familiarity with A/V systems and support.
Prior experience in team leadership.

Responsibilities

Provide advanced technical support to employees and resolve complex hardware, software, and network issues.
Lead and mentor technical support teams by providing guidance and expertise.
Manage IT support projects and ensure their timely and successful completion.
Diagnose and resolve complex technical problems involving computer systems, software applications, and network connectivity.
Assist with setting up, configuring, and maintaining advanced computer hardware and software.
Respond to support requests in a timely and efficient manner to minimize disruption to business operations.
Document support requests and resolutions, and maintain accurate records of technical issues.
Collaborate with other IT team members and escalate and resolve highly complex technical issues as needed.
Communicate effectively with employees to understand and address their technical needs and provide excellent customer service.
Stay updated on technology advancements and industry trends, and participate in training and development opportunities.
Provide specialized support in MDM, iOS, Linux, A/V, and executive support.