IT Enterprise Specialist III-Executive Support
About The Position
Provides advanced technical support for end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include; PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required. Additionally, the position is responsible for providing high-quality support to a senior executive. This requires exceptional professionalism, discretion, and a focus on ensuring technology readiness and stability for highly visible, business-critical activities such as major meetings, executive travel, public appearances, and board functions.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.)
- Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
- This role requires a 6:30 AM start time and occasional after hours and weekends and on-call availability.
- Excellent independent troubleshooting and resolution skills over multiple technologies.
- Excellent verbal and written communication skills.
- Ability to work well independently and with others.
Nice To Haves
- Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro.
- Experience supporting Apple hardware remotely.
Responsibilities
- Provide independent, concierge end user technical support with a high degree of autonomy.
- Provide proactive, concierge-level desk-side support for the senior executive and executive assistant.
- Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.
- Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.
- Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.
- Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.
- Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays).
- Support third-party conferencing such as Webex or Zoom as needed.
- Work with other IT departments as needed to support IT infrastructure and applications.
- Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations).
- Act as a liaison relating business issues to technical teams.
- Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.
- Develop, complete and document processes and procedures according to corporate standards.
- Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools).
- Perform other tasks as requested or assigned.
- Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
