IT Support Engineer III
About The Position
The Tech, Bowers, and Duffield Engineering IT Group (TBE IT) provides administrative, faculty, and research IT support to the Cornell Duffield College of Engineering, Bowers College of Computing and Information Science, and Cornell Tech. The colleges incorporate over 9,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security, Web and AV support. The IT Support Engineer III is expected to deliver a high level of IT support across the TBE IT faculty and staff community. Proficient with end user device management SaaS solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Requirements
- Bachelor's Degree, 3 years to 5 years or equivalent combination of education and experience.
- Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions.
- Familiarity with Microsoft Exchange, Active Directory and Group Policy management.
- Linux knowledge: Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.
- Strong ability to use multiple documentation and communication methodologies in supporting.
- Ability to work with internal and campus level teams to accomplish projects and tasks.
- Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.
- Willingness to evolve current IT workflows and make appropriate suggestions for improvements.
- Ability to organize numerous tasks and projects effectively.
- Possess strong communication skills.
Nice To Haves
- Experience with Microsoft Endpoint Management tools and MacOS JAMF.
- Experience with Linux System administration.
- Experience with technology support in higher education.
Responsibilities
- Deliver a high level of IT support across the TBE IT faculty and staff community.
- Utilize proficiency with end-user device management SaaS solutions.
- Partner with academics, students, and staff to provide IT solutions that directly impact research projects and goals.
- Act as a technical leader within the team and assume a leading role amongst various service offerings.
- Work collaboratively with other ITSG end-user technicians on the adoption of campus standards.
- Foster a culture of belonging and a healthy work environment by communicating across differences, being cooperative, collaborative, open, and welcoming, showing respect, compassion, and empathy, engaging and supporting others regardless of background or perspective, speaking up when others are being excluded or treated inappropriately, and supporting work/life integration of oneself and others.
- Respond to computer emergencies at almost any time on nights, weekends, and holidays.
- Evolve current IT workflows and make appropriate suggestions for improvements.
- Organize numerous tasks and projects effectively.
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
