Executive IT Support Sr Analyst

The Hartford•Hartford, CT

2d•$96,000 - $144,000•Onsite

About The Position

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.

Requirements

Bachelor’s degree in IT or related field, or equivalent experience
Minimum of 7 years of experience in IT support or executive support
Experience supporting senior leaders
Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
Strong problem-solving and communication skills
Ability to manage priorities in high-pressure environments
Candidates must be authorized to work in the US without company sponsorship.
The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Nice To Haves

Experience in enterprise executive support environments
Familiarity with IT service management practices
Experience supporting board or high-visibility events
Experience with endpoint and monitoring tools
Proactive mindset with continuous improvement focus

Responsibilities

Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions
Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery
Build strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent support
Support executive onboarding and offboarding activities, including device setup, account provisioning, and access management
Participate in testing and rollout of new technologies to ensure seamless adoption within the executive environment
Conduct regular audits of conference rooms and executive technology to identify improvement opportunities
Adapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environment
Contribute to ongoing projects, initiatives, and continuous improvement efforts
Travel up to 10% to support other office locations and offsite events
Provide after-hours support through participation in an on-call rotation