Executive IT Support Sr Analyst
The Hartford•Hartford, CT
•Onsite
About The Position
We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.
Requirements
- Bachelor’s degree in IT or related field, or equivalent experience
- Minimum of 7 years of experience in IT support or executive support
- Experience supporting senior leaders
- Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
- Strong problem-solving and communication skills
- Ability to manage priorities in high-pressure environments
- Candidates must be authorized to work in the US without company sponsorship.
- The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Nice To Haves
- Experience in enterprise executive support environments
- Familiarity with IT service management practices
- Experience supporting board or high-visibility events
- Experience with endpoint and monitoring tools
- Proactive mindset with continuous improvement focus
Responsibilities
- Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
- Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
- Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
- Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
- Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions
- Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery
- Build strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent support
- Support executive onboarding and offboarding activities, including device setup, account provisioning, and access management
- Participate in testing and rollout of new technologies to ensure seamless adoption within the executive environment
- Conduct regular audits of conference rooms and executive technology to identify improvement opportunities
- Adapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environment
- Contribute to ongoing projects, initiatives, and continuous improvement efforts
- Travel up to 10% to support other office locations and offsite events
- Provide after-hours support through participation in an on-call rotation
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Senior
