Executive IT Support Specialist

Ripple•Miami, FL

15h•Hybrid

About The Position

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for an enthusiastic Executive IT Support Specialist to join our team in our NYC/Miami headquarters. This position will report to the IT Services Manager.

Requirements

6+ years of IT support experience in a corporate environment
Significant experience supporting company executives and executive assistants
Strong technical knowledge across all pillars of corporate IT, including AV, networking, security, cellular, etc.
Strong problem solving, organization, and project management skills
Ability to communicate effectively with the executive team
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)
Technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune) In a corporate environment
Familiarity with AI productivity tools, including Claude and Gemini

Nice To Haves

Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous.

Responsibilities

Serve as the sole IT contact and bridge between our Executive team, which includes C-level, SVP, VP, and Executive Assistants
Provide personalized white-glove service and support for our executive team in both office and home environments
Assist with the evaluation and deployment of new technologies to enhance executive productivity and security.
Build and own the executive IT support process and procedures
Accurately manage crisis escalation and triage appropriately to other support teams
Respond to Executive technology support issues and be on-call as scheduled
Manage hardware and software upgrades
Provide direct feedback on issues impacting the executive team
Will require domestic and international travel

Benefits

Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies.
Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events