Executive IT Support Engineer

Everest Group•Warren Township, NJ

1d•$80,000 - $100,000•Onsite

About The Position

We are seeking a highly skilled Executive Support Engineer to provide white-glove IT support to C-suite executives and senior leadership. This role is a critical partner to our leadership team, ensuring a seamless, secure, and high-performing technology experience across day-to-day operations, executive meetings, travel, and high-visibility events. You will operate in a fast-paced, high-impact environment where responsiveness, discretion, and professionalism are essential. This is an opportunity to work closely with senior leaders, anticipate needs, and deliver proactive, hands-on support that enables the business to operate smoothly at the highest level. This is a full time in office position based in Warren, NJ.

Requirements

5+ years of experience in executive IT support, VIP support, or high-touch desktop support
Proven experience supporting C-level or senior leadership in a high-visibility environment
Strong technical expertise in: Microsoft 365, Windows and macOS operating systems, iOS devices and mobile support, Collaboration tools (Teams, Zoom, Webex), Conferencing and meeting room technologies
Experience with endpoint support, device deployment, and mobile device management (MDM)
Excellent troubleshooting skills across hardware, software, AV, and connectivity
Ability to manage time-sensitive issues with urgency, precision, and composure
Strong communication skills with a polished, professional presence
Exceptional organizational skills and ability to prioritize in a fast-paced environment

Nice To Haves

Experience supporting executive presentations, board meetings, or large-scale events
Knowledge of AV systems, conference room technologies, and hybrid meeting environments
Experience with ITSM/ticketing systems
Familiarity with security best practices related to executive support
Relevant certifications (Microsoft, Apple, ITIL, etc.)

Responsibilities

Deliver high-touch, white-glove IT support to executives both onsite and remotely
Troubleshoot and resolve complex issues across hardware, software, mobile devices, and peripherals
Support executive technology environments, including: Windows and macOS devices, iPhones, iPads, and mobile connectivity, Monitors, docking stations, printers, and office setups
Provide expert support for collaboration tools such as Microsoft Teams, Zoom, Webex, and Microsoft 365
Ensure flawless technology execution for board meetings, leadership meetings, and corporate events (virtual, hybrid, and onsite)
Provide live, real-time support during high-priority meetings, including AV, conferencing, and room setup
Coordinate executive onboarding/offboarding, including device provisioning, setup, and access management
Support executive travel by ensuring all devices, connectivity, and conferencing tools are fully functional
Partner with infrastructure, network, and security teams to quickly resolve complex or escalated issues
Take a proactive approach to identify risks, prevent disruptions, and continuously improve the executive technology experience
Maintain strict confidentiality when handling sensitive information and executive communications