IT Executive Support Specialist

Amentum•Reston, VA

9h•Onsite

About The Position

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. The IT Executive Support Specialist provides high-touch, white-glove technology support to the Amentum Executive Leadership Team and their immediate support staff in Reston, Virginia. This is a highly visible onsite role responsible for delivering a seamless, discreet, and professional support experience across executive endpoints, collaboration platforms, conference room technologies, mobile devices, and high-priority meetings and events. The ideal candidate combines strong technical troubleshooting skills with executive presence, sound judgment, and a commitment to service excellence. This individual must be comfortable operating in fast-paced, high-visibility environments where responsiveness, confidentiality, professionalism, and follow-through are essential. This role supports executive meeting readiness, boardroom and conference room technology, mobile device support, audio-visual support, and travel readiness. Internal executive support materials specifically identify executive conference room and event support, executive mobile support, executive email and collaboration support, and executive travel and device readiness as part of the executive support model.

Requirements

Strong working knowledge of Microsoft Windows 11, Microsoft 365, Teams Rooms, iPhone/iPad support, Intune, Okta Verify, Audio-visual / conference room support, Active Directory or related identity and access support tools
Proven ability to troubleshoot complex issues independently and professionally.
Strong interpersonal, verbal, and written communication skills.
Ability to maintain discretion and confidentiality while supporting senior leaders and executive staff.
Strong organizational skills with the ability to prioritize competing demands in a high-touch support environment.
Bachelor’s degree, or an equivalent combination of education, certifications, and experience.
Minimum of 3 to 5 years of experience in Service Desk, Desktop Support, or Executive Support roles.
Demonstrated experience supporting high-visibility users, VIP stakeholders, or executive-facing environments.
Experience with: Microsoft Windows 11, Microsoft 365, Teams Rooms, iPhone/iPad support, Intune, Okta Verify, Audio-visual / conference room support, Active Directory or related identity and access support tools
Ability to work onsite in Reston, Virginia and support occasional after-hours and event-related needs.

Nice To Haves

Additional technical training strongly preferred.
One or more of the following certifications preferred: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certification relevant to desktop, endpoint, or cloud productivity support, ITIL
Experience supporting executive conference rooms, leadership meetings, or boardroom technology.
Experience providing proactive travel-readiness support for high-impact users.
Experience in premium or concierge-style technical support environments.
Familiarity with structured executive support service models and high-priority incident handling.

Responsibilities

Deliver premium, white-glove IT support to executive leaders, executive assistants, and designated leadership stakeholders.
Serve as a trusted first point of contact for executive technology issues, ensuring timely response, clear communication, and full ownership through resolution.
Provide proactive and reactive support for executive meetings, boardroom sessions, leadership briefings, and special events.
Set up, monitor, and troubleshoot Teams Rooms, conference room systems, presentation technology, and other audio-visual solutions used in executive and leadership settings.
Support executive users across desktop, laptop, tablet, and mobile platforms, including Windows 10/11, Microsoft 365, iPhone/iPad, Intune, and Okta Verify.
Deliver executive-facing support for email, calendar, collaboration, meeting participation, device enrollment, authentication, and secure access.
Provide travel readiness support by helping executives prepare devices and authentication methods in advance of travel to minimize service disruption.
Diagnose and resolve complex technical issues independently, both onsite and remotely, using sound judgment and a strong sense of urgency.
Anticipate and support executive technology needs related to travel, meetings, events, projects, and day-to-day productivity.
Document incidents and service requests in alignment with corporate procedures and service management expectations.
Partner with cross-functional IT teams and internal business groups to escalate and resolve issues affecting executive users.
Communicate technical information clearly and professionally to executives, executive assistants, management, and technical teams.
Maintain accurate documentation, service notes, and appropriate communication to management regarding issues, trends, risks, and service needs.
Support occasional after-hours work, executive events, and urgent technology needs tied to business operations.
Perform other duties as assigned.