Executive IT Support Lead

Careers Opportunities at AVI Foodsystems•Warren, OH

4d•Hybrid

About The Position

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Reports to: CIO or Director of IT Operations (with dotted line to Chief of Staff) Location: Corporate HQ (Requires high on-site presence and occasional travel to family residences/offices) Classification: Full-Time, Exempt Position Summary The Executive IT Support Lead provides dedicated, "concierge-style" technical support to the organization�s C-Suite and family owners. This role acts as a bridge between high-level business objectives and technical execution. The ideal candidate is a proactive problem-solver who maintains extreme discretion, excels under high-pressure scenarios, and can translate complex technical concepts into clear, actionable advice for non-technical leadership.

Requirements

7+ years in IT support, with at least 3 years specifically supporting C-Suite or high-net-worth individuals in a corporate or family-office environment.
Expert-level knowledge of Microsoft 365, iOS/Android ecosystems, MDM solutions (Intune/Jamf), and advanced home networking (Mesh, Ubiquiti, etc.).
Exceptional verbal and written communication skills.
Ability to remain calm, professional, and empathetic during stressful technical failures.
Absolute commitment to confidentiality; ability to handle sensitive family and business data with total integrity.
The ability to anticipate technical needs (e.g., preparing a travel kit with international adapters and hotspots before an executive asks).
Polished demeanor suitable for boardrooms and private residences.
Willingness to support "gray area" tech�where personal devices and business systems intersect�to ensure the principal's total productivity.
Bachelor�s degree in IT, Computer Science, or equivalent professional experience.

Responsibilities

Provide 24/7 (on-call) priority response for all hardware (Mac/PC/Mobile), software, and connectivity issues for the executive team.
Conduct "morning-readiness" checks on executive offices, boardroom AV systems, and personal devices to ensure zero-latency starts to the business day.
Manage and secure home office environments, ensuring enterprise-grade connectivity and security for family principals outside the corporate office.
Implement and manage advanced security protocols (MFA, encrypted messaging, VPNs) specifically for high-target individuals.
Conduct periodic "digital footprint" audits for executives.
Manage the bespoke setup of technology for new executive hires, ensuring a seamless transition with zero downtime.
Manage relationships with premium service providers (ISP, mobile carriers, specialized hardware) to ensure priority service levels.