Executive IT Support Specialist
The Community Preservation Corporation•New York City, NY
•Hybrid
About The Position
The Community Preservation Corporation (CPC) is seeking an experienced, discreet, and service-oriented IT professional to provide white-glove, end-to-end technology support to executive leadership. This role ensures executives remain productive and secure—whether in the office, remote, traveling, or presenting at board meetings. You will be the primary point of contact for all executive technology needs, coordinating across IT operations, security, and vendors to deliver seamless experiences.
Requirements
- 7+ years in end-user support with 3–5+ years dedicated to executive/VIP support in a mid-to-large organization.
- Windows 10/11 and macOS administration; iOS/Android proficiency.
- Microsoft 365, Intune MDM, Teams/Zoom, Exchange Online, SharePoint/OneDrive.
- Conferencing/AV systems (Teams Rooms, Zoom Rooms, Poly/Logitech, Crestron), and room scheduling panels.
- Networking fundamentals (Wi-Fi, VPN), printers/scanners, and hardware peripherals.
- Security Practices: MFA, conditional access, device encryption (BitLocker/FileVault), endpoint protection, secure file sharing, phishing mitigation, privileged access workflows.
- Executive presence, discretion, excellent communication, calm under pressure, customer-centric mindset, and meticulous attention to detail.
- Applicants must be authorized to work in the United States.
- The Community Preservation Corporation does not provide employment sponsorship of any kind.
- Candidates are responsible for ensuring they meet all minimum qualifications for the position at the time of application.
Responsibilities
- Provide proactive and responsive L2/L3 support for executives and their assistants—Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
- Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
- Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
- Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
- Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
- Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
- Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
- Coordinate with Facilities/AV vendors for reliable, high-quality experiences.
- Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN).
- Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
- Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
- Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.
- Handle sensitive information with strict confidentiality.
- Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.
- Create concise quick-reference guides and one-pagers tailored to executive preferences.
- Maintain VIP runbooks, device inventories, and support playbooks; document root causes and preventive actions.
- Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.
- Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.
Benefits
- Competitive compensation
- 401(k) retirement plans with employer match
- Medical, dental, and vision benefits for employees and their dependents
- Commuter benefits
- PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
- Tuition assistance program
- Two “work from anywhere” weeks per year
- Summer Fridays
- Collaborative working spaces
- Service days to support our communities
- Employee development and engagement events
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
