Bilingual Executive Housekeeper

Smoky Mountain Resorts • Sevierville, TN

6h • Onsite

About The Position

The Executive Housekeeper is responsible for daily housekeeping department operations, including enforcing company policies and procedures, coaching and counseling employees, recruiting, training, and achieving service goals. The position also involves training, inventory management, project management, and other assigned duties. The Executive Housekeeper works with the Rooms Division Manager and General Manager and may serve as a housekeeping attendant when needed. The posted schedule is Wednesday through Sunday, 8:30 AM to 5:00 PM, with Monday and Tuesday off; shifts may run 8–10 or more hours, five or six or more days per week depending on occupancy and staffing. Weekends and holidays are affected by peak demand, and team members work together to maintain operations. Pay is $27.00 per hour, with a $2.00-per-hour Sunday differential.

The role requires strong organizational, communication, problem-solving, and customer-relations skills; the ability to use English fluently and provide Spanish interpretation when necessary; and the physical stamina to perform indoor and outdoor duties, climb stairs, and lift up to 50 pounds. Housekeeping experience and 1–3 years of management experience directly supervising 5–10 team members are required. A high school diploma or equivalent and reliable transportation are also required.

Requirements

• High school diploma or equivalent.
• 1–3 years of management experience directly supervising 5–10 team members.
• Housekeeping experience.
• Fluent English communication skills: speaking, understanding, reading, and writing.
• Ability to provide Spanish interpretation when necessary.
• Strong organizational skills and attention to detail.
• Ability to prioritize, plan, meet deadlines, and manage time effectively.
• Physical stamina to bend, climb 3–5 flights of stairs consistently, and lift 40–50 pounds daily.
• Basic computer operating-system skills.
• Excellent problem-solving and customer-relations skills.
• Ability to observe, measure, and inspect rooms, common areas, and grounds consistently.
• Ability to work in a fast-paced, demanding environment and cooperate with a team.
• Ability to foster a work environment that encourages growth for the business and team.
• Ability to work with a diversified workforce.
• Professional appearance, grooming, hygiene, and dress appropriate to the company image.
• Reliable transportation.
• Motivated, energetic, flexible, cooperative, patient, friendly, caring, and compassionate; willing to learn best practices and adapt to procedural changes.
• Ability to build positive team spirit, share expertise, recognize others’ accomplishments, and serve as a positive influence.
• Ability to perform indoor and outdoor duties and tolerate varying temperatures and exposure to sun, humidity, chemicals, chlorine, and water.
• Ability to stand and walk for most of the workday; bend, stretch, reach, grab, hold, carry, climb, descend stairs, push, pull, stoop, kneel, and crouch.
• Vision abilities including peripheral, distance, close, and depth perception, and ability to adjust focus; ability to talk, hear, sit, and use hands to finger, touch, handle, and feel.
• Ability to remember information continuously.

Responsibilities

• Complete daily reports and assigned paperwork.
• Manage the housekeeping department efficiently and enforce company policies and procedures.
• Respond promptly and effectively to guest-related issues to prevent recurrence.
• Maintain cleanliness and in-room inventory standards in guest rooms.
• Ensure safety policies, procedures, and regulations are followed.
• Ensure housekeepers meet room inspection score goals and the department achieves standard room times.
• Carry out and measure training objectives.
• Oversee housekeeping and janitorial inventory.
• Inspect guest rooms consistently and regularly across employees.
• Identify and report guest-room maintenance problems.
• Carry out projects discussed with the General Manager.
• Maintain knowledge of the area, including events and trends.
• Foster a culture of legendary service and hospitality among staff.
• Maintain cleanliness and care throughout property grounds, common areas, back-of-house areas, and guest rooms.
• Address employee matters promptly and professionally in accordance with company core values.
• Recruit and employ staff in accordance with federal labor laws and company policies.
• Assume housekeeping attendant duties when needed or directed by the Rooms Division Manager or General Manager.
• Complete TOSHA certification for handling biohazards and follow required training.
• Operate systems in accordance with safety measures and comply with company operating policies and procedures.
• Perform other assigned related duties.
• Lead by example in support of guest satisfaction and future hotel stays.
• Encourage and empower team members to provide exceptional guest interactions.
• Maintain accuracy, confidentiality, sound judgment, and safe, organized work areas.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED