Executive Housekeeper (Manager) - Homewood Suites Chelsea

Hotel•Chelsea, MA

About The Position

Homewood Suites Chelsea, a Colwen Hotels property, is seeking a friendly, detail-oriented Executive Housekeeper to lead the housekeeping team and uphold company and brand standards for cleanliness and guest service. This hands-on role focuses on hotel cleanliness, guest satisfaction, and developing associates. The position also supports the Hotel General Manager and helps foster a collaborative, high-performing team.

Requirements

At least 2 years of related experience; hotel experience preferred.
Strong leadership skills.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Proficiency in English.
Familiarity with common computer software programs.
Ability to learn new computer software programs and operate a property management system.
Willingness to work a rotating schedule, including weekends and holidays.

Nice To Haves

Specific brand experience preferred.
Bilingual ability is a plus.

Responsibilities

Adhere to Colwen and brand cleanliness standards for guest rooms and public spaces.
Lead and manage the housekeeping department.
Provide exceptional guest service.
Support the Hotel General Manager.
Tour and inspect the property daily, monitoring cleanliness, safety, security, product quality, and service.
Work to continuously improve GSS scores and conduct self-audits to improve performance and cleanliness.
Recruit, interview, and hire housekeeping associates for assigned hotels.
Meet regularly with the General Manager to review staffing, morale, and disciplinary situations or investigations.
Train and support associates and ensure their performance meets hotel brand and Colwen standards.
Assist with orientation and onboarding for new housekeeping associates.
Review staff adherence to established policies and procedures.
Participate in monthly reward and recognition meetings and celebrate hotel and associate achievements.
Maintain open, collaborative relationships with direct reports, team members, and hotel leaders.
Maintain key control and lost-and-found procedures and ensure staff are trained in them.
Plan work schedules and room assignments to minimize disruption to guests.
Perform technical and administrative duties, including writing and reviewing reports, monitoring department checkbooks, and ordering inventory.
Oversee ordering of housekeeping supplies to maintain correct par levels.
Comply with federal and state labor laws.
Perform other duties as assigned.