Housekeeping Inspector - Homewood Suites Arlington

B.F. Saul Company Hospitality Group•Arlington, VA

3d•$22 - $23

About The Position

B. F. Saul Company Hospitality Group is seeking an enthusiastic, proven leader to join the housekeeping team at Homewood Suites Arlington as an Inspector. The role leads housekeeping staff and helps create exceptional guest experiences through careful inspections, training, coaching, and development. The ideal candidate is detail-oriented, positive, and committed to motivating team members and supporting their growth. The Inspector is accountable for guest satisfaction by assigning, inspecting, and recording housekeeping work throughout the hotel; responding courteously to guest concerns and requests; and supporting service recovery when appropriate. The position also promotes safe operations, maintains applicable safety information, supports team member performance and training, and helps manage housekeeping and laundry operations in accordance with company procedures.

Requirements

Minimum 1 year of housekeeping experience.
Detail-oriented, with the ability to communicate effectively with people at all levels inside and outside the organization.
Ability to problem-solve with team members and guests.
Ability to manage multiple priorities in a fast-paced environment.
Fluent in English and able to communicate effectively with guests, team members, and management.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to perform significant bending.

Nice To Haves

High school diploma or GED preferred.
Bilingual ability preferred.

Responsibilities

Lead the housekeeping team and assign, inspect, and record housekeeping work in all areas of the hotel.
Respond to guest concerns and requests in a timely, courteous, and friendly manner, and focus on service recovery when applicable.
Work alongside staff to train them and model appropriate guest service standards.
Develop and implement housekeeping service programs intended to increase guest satisfaction.
Conduct routine inspections of housekeeping operations to maintain company standards and comply with local, state, and federal regulations.
Keep Material Safety Data Sheets information up to date to support proper chemical-use procedures.
Help maintain a clean and safe work environment and follow company procedures for guest and team member incidents.
Direct staff performance and take appropriate corrective action to hold team members accountable.
Motivate staff by setting goals, providing ongoing feedback, and recognizing or rewarding team members.
Assist with coaching, development, and required training for department team members, and ensure training records are maintained.
Analyze quality issues, identify training needs, and ensure improvements are implemented.
Use available resources and follow company training policies.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department and hotel meetings to support communication and planning.
Advise on and implement changes to housekeeping operations as needed.
Assist with housekeeping and laundry initiatives and meet hotel-level productivity standards.
Follow all B. F. Saul Company Hospitality Group Standard Operating Procedures.