Executive Housekeeper Wytheville VA

VP Management•Wytheville, VA

3d•Onsite

About The Position

The Executive Housekeeper will oversee the day-to-day operations of cleanliness of rooms for the hotel property. This role is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Requirements

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

Oversee the day-to-day operations of cleanliness of rooms for the hotel property.
Maintain clean and attractive guestrooms.
Provide attentive, courteous, and efficient service to all guests.
Coordinate with general manager for ordering supplies, scheduling, and supervising staff.
Train, coach, and develop a high-performing team.
Coach and hold staff accountable to standards.
Attend all hotel required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Cross-train in other hotel related areas.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.