Executive Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Columbia, SC

4d•$55,000 - $75,000•Onsite

About The Position

The Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. This role requires coordination between housekeeping crews to inspect assigned areas and ensure standards are met. The Executive Housekeeper manages priorities, establishes and/or implements operating procedures and standards, and handles financial management tasks such as setting and adhering to a budget. This position also involves supporting staff and performing housekeeping duties when required. Additionally, it demands human resource management skills including hiring, training, scheduling, and evaluating team performance. The Executive Housekeeper is responsible for reporting maintenance deficiencies, handling guest requests or challenges, and ensuring the confidentiality and security of all guest rooms. Collaboration with the Chief Engineer and Front Office Manager on special projects is also part of the role. This industry operates seven days a week, twenty-four hours a day.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred.
Previous experience in a similar job role, or minimum 2-3 years’ experience as assistant executive housekeeper or supervisor.
Good understanding of the English language and communication skills both written and verbal.
Strong leadership abilities and organizational skills.
Entrepreneurial mindset, ability to think out of the box.
Able to drive change and look for operational efficiencies across the property.

Nice To Haves

Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.

Responsibilities

Directs and controls all housekeeping operations and staff.
Coordinates between housekeeping crews to inspect assigned areas and ensure standards.
Manages priorities and establishes/implements operating procedures and standards.
Completes financial management tasks, including setting and adhering to a budget.
Supports staff and performs duties of a housekeeper when required.
Manages human resources functions: hiring, training, scheduling, and performance evaluation of the team.
Reports any maintenance deficiencies.
Handles guest requests or challenges.
Ensures the confidentiality and security of all guest rooms.
Works with the Chief Engineer and Front Office Manager on special projects.
Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
Trains, supervises, counsels, and schedules staff.
Obtains lists of vacant rooms to be cleaned and prospective checkouts/discharges to prepare work assignments.
Maintains clear and efficient communication and coordination with the Front Office and other departments.
Schedules the cleaning of room carpets, upholstery, draperies, deep cleaning projects, and window cleaning as needed.
Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators.
Schedules periodic cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Schedules deep cleaning of all meeting rooms on a periodic basis.
Investigates concerns regarding housekeeping service and equipment and takes corrective action.
Advises manager, desk clerk, and admitting personnel of rooms ready for occupancy.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Prints all housekeeping-related reports and traces from PMS.
Assists in controlling expenses for the housekeeping department.
Confirms all housekeeping staff members have arrived or found substitutes for absent employees.
Reviews outside laundry facility service to ensure quality, undamaged linens and consistent delivery, keeping budgetary guidelines in mind.
Coordinates with vendors such as pest control, laundry services, and other outsourced services.
Attends to guest complaints and takes service recovery measures if required.
Reviews housekeeping points on guest feedback forms, takes action on guest complaints, and shares guest compliments with staff members.
Submits requests for repair and periodic maintenance of cleaning equipment.
Prepares store requisitions, purchases other supplies and equipment, and monitors par stock on all housekeeping guest supplies and linens.
Assists the General Manager in the development of the department's annual budget.
Monitors performance against the plan.
Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E, and cleaning supplies).
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecast business levels.
Prepares daily assignment sheets for all housekeeping and laundry associates.
Maintains cleanliness quality based on hotel objectives.
Monitors and maintains high levels of cleanliness in event areas, storage areas, restrooms, public areas, and offices.
Compiles and reports accurate status of "the house" to the front desk department.
Works with the Security Office to enforce standard procedures for acceptance, security, and return of guest lost and found items.
Maintains standard procedures for the security of rented and leased equipment.
Maintains productivity and labor cost goals.
Works with finance to conduct formal inventories of linen, supplies, and equipment as required.
Orders and receives supplies to maintain adequate inventory levels.
Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Completes projects as determined by the General Manager.
Responsible for knowing and abiding by all departmental, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards, policies, and procedures.