Executive Housekeeper, Southland Casino

Delaware North • West Memphis, AR

3h • Onsite

About The Position

Delaware North Gaming is hiring an Executive Housekeeper to lead all areas of the hotel housekeeping and laundry department at Southland Casino in West Memphis, Arkansas. The role oversees supervisors and associates, assigns work, trains new hires, supports ongoing associate development, inspects work quality, and manages supply requisitions. The Executive Housekeeper also monitors departmental expenses against budgets and forecasts, maintains AAA Four Diamond or higher housekeeping standards, supports applicable green certification requirements, and oversees vendor performance.

Requirements

• At least 3 years of housekeeping department leadership experience, including successful management of a large staff and a focus on exceptional guest service.
• Experience overseeing hotel or commercial laundry operations.
• An associate’s degree or equivalent from a two-year college or technical school, or an equivalent amount of experience.
• Arkansas Gaming Commission License required.
• Ability to lift up to 50 pounds.
• Frequent standing, walking, climbing stairs, bending, stooping, reaching, kneeling, and carrying.

Nice To Haves

• At least 1 year of experience leading housekeeping operations in a luxury hotel environment.

Responsibilities

• Lead and supervise housekeeping supervisors and associates by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Inspect guest rooms and public areas to ensure the cleanliness, orderliness, appearance, and quality standards of the hotel.
• Prepare for AAA Four Diamond or higher standards through documented quality audits, associate coaching, monitoring results, and corrective action plans.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance, maintaining appropriate par levels, quality standards, timely service, and budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and availability and coordinate preventive maintenance for guest rooms and public areas.
• Develop, implement, and sustain housekeeping procedures and performance standards; monitor costs, inventories, quality results, and operational metrics to improve efficiency, sustainability, and the guest experience.
• Maintain professional relationships with guests and associates through effective communication and an adaptable, positive approach.
• Resolve guest concerns and complaints in a timely manner while supporting applicable green certification standards.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree