Casino Housekeeper

Mistequa Casino Hotel•Chewelah, WA

1d•Onsite

About The Position

Responsible for attending to the cleaning and stocking needs of assigned areas of the property. The role includes maintaining casino and hotel public areas, replenishing supplies, identifying safety and maintenance issues, supporting guest service, and following department procedures and applicable regulations. The position requires shift work, including holidays, weekends, and special events.

Requirements

Must be at least 18 years of age.
Must be able to obtain and maintain a License D with the Spokane Tribal Gaming Commission.
Must be able to multi-task.
Excellent guest service skills.
Ability to work independently and use good judgment.
Ability to communicate effectively with team members at all levels, guests, and outside contacts.
Ability to work effectively in a fast-paced environment and move around work areas efficiently.
Ability to work periodically under conditions of extreme urgency and increased job stress.
Must submit to a pre-employment drug test and random drug testing following employment.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Follow cleaning schedules and department procedures, and comply with the Team Member Handbook and SMILE service standards and Core Values.
Provide excellent guest service and maintain a positive, productive attitude with guests and fellow team members.
Dust, sweep, mop, scrub, vacuum, and clean assigned areas.
Sweep stairwells, the parking lot, and other areas, and complete special projects as requested.
Clean and power wash the driveway entrance as requested.
Check the parking lot and casino entrance for safety violations.
Clean rugs, carpets, upholstered furniture, and window blinds as needed.
Empty wastebaskets and ashtrays, and transport trash and dirty linens to designated areas.
Assist with minor maintenance in public areas, such as changing light bulbs and unplugging toilets; report issues requiring further attention to the Facilities Manager, Housekeeping Supervisor, or on-duty Shift Manager.
Restock paper and chemical supplies and washroom supplies; stock and maintain housekeeping storage rooms.
Inspect work areas, identify potential problems or repair needs, and notify the Facilities Manager of maintenance to be scheduled.
Drop tips to the Cage at the end of each day.
Stay informed about casino promotions and events to communicate information to guests.
Attend regularly scheduled meetings and facilitate the flow of information throughout the department.
Deliver lost and found items to the security office.
Help maintain floor security by notifying Management and Security of suspicious activity.
Work shifts, holidays, weekends, and special events.
Attend required training, comply with applicable laws and regulations, help ensure minors are not permitted to gamble or loiter in gambling areas or purchase alcohol or tobacco, and report illegal activity to Security or Management.
Perform other duties as assigned.