Executive Housekeeper, Southland Casino

Delaware North • West Memphis, AR

4d • Onsite

About The Position

Delaware North Gaming is hiring an Executive Housekeeper to lead all areas of the hotel housekeeping and laundry department at Southland Casino Hotel in West Memphis, Arkansas. The role oversees supervisors and associates, assigns work, maintains schedules and payroll, trains new hires, develops existing team members, inspects work quality, and manages supply requisitions. The Executive Housekeeper ensures expenses remain aligned with budgets and forecasts while maintaining AAA Four Diamond or higher housekeeping standards, applicable green certification requirements, and effective vendor oversight.

Southland Casino Hotel is owned and operated by Delaware North and features more than 2,200 slot machines, live blackjack, craps and roulette tables, simulcast wagering, a sportsbook, and a hotel with 300 rooms and suites. The Executive Housekeeper partners with Front Desk and Maintenance to coordinate room status, availability, and preventive maintenance, and works to support cleanliness, operational efficiency, sustainability, and the guest experience.

Requirements

• At least 3 years of housekeeping department leadership experience, including successful management of a large staff and a focus on exceptional guest service.
• Experience overseeing hotel or commercial laundry operations is required.
• Associate’s degree or equivalent from a two-year college or technical school, or an equivalent amount of experience.
• Arkansas Gaming Commission License required.

Nice To Haves

• At least 1 year of experience leading housekeeping operations in a luxury hotel environment is preferred.

Responsibilities

• Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Inspect guest rooms and public areas to ensure cleanliness, orderliness, appearance, and compliance with company and quality standards.
• Prepare for AAA Four Diamond or higher standards through documented quality audits, associate coaching, results monitoring, and corrective action plans.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance, maintaining appropriate par levels, quality standards, timely service, and budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and availability and coordinate preventive maintenance for guest rooms and public areas.
• Develop, implement, and sustain housekeeping procedures and performance standards; monitor costs, inventories, quality results, and operational metrics to improve efficiency, sustainability, and the guest experience.
• Maintain professional relationships with guests and associates through effective communication and a positive, adaptable approach.
• Resolve guest concerns and complaints in a timely manner while supporting applicable green certification standards.
• Train new hires and provide continuous development for existing associates.
• Manage supply requisitions and keep departmental expenses aligned with budgets and forecasts.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many company hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree