Executive Housekeeper

Westgate Resorts•Cocoa Beach, FL

9h•Onsite

About The Position

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors. Direct and manage all housekeeping operations to ensure exceptional cleanliness, sanitation, and presentation throughout the resort. Oversee daily assignments, inspections, and scheduling of housekeeping, laundry, and public area teams, and monitor guest rooms' readiness for arrivals, departures, and owner stays. Lead, coach, mentor, and train supervisors and line staff to achieve departmental goals, maintain high morale, and deliver consistent service excellence. Implement, maintain, and monitor cleaning procedures to meet brand, health, and safety standards; ensure compliance with all resort, brand, and regulatory requirements. Manage inventories, cost controls, staffing levels, and departmental budgets to maximize operational efficiency and profitability. Collaborate with Front Office, Engineering, and Operations teams to coordinate preventive maintenance, deep cleans, refurbishments, and anticipate guest and owner needs. Respond promptly to guest and owner inquiries or complaints, ensuring service recovery and adherence to resort standards. Conduct regular team meetings, performance evaluations, safety training, and disciplinary actions fairly and consistently. Continuously monitor quality assurance metrics, cleanliness scores, and online reviews, implementing strategies for improvement. Promote a culture of safety, accountability, and operational excellence throughout the department. Other duties as assigned.

Requirements

Proven track record leading a hotel housekeeping team in a large resort property of 800+ rooms for 2–3 years.
Strong leadership, organizational, and operational skills in a fast-paced hospitality environment.
Flexible schedule with availability 7 days per week, including weekends, holidays, and varying shifts.

Nice To Haves

Bilingual (Spanish) is a plus, but not required.
Associate’s or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field preferred
Minimum hospitality leadership training or supervisory coursework preferred

Responsibilities

Direct and manage all housekeeping operations to ensure exceptional cleanliness, sanitation, and presentation throughout the resort.
Oversee daily assignments, inspections, and scheduling of housekeeping, laundry, and public area teams, and monitor guest rooms' readiness for arrivals, departures, and owner stays.
Lead, coach, mentor, and train supervisors and line staff to achieve departmental goals, maintain high morale, and deliver consistent service excellence.
Implement, maintain, and monitor cleaning procedures to meet brand, health, and safety standards; ensure compliance with all resort, brand, and regulatory requirements.
Manage inventories, cost controls, staffing levels, and departmental budgets to maximize operational efficiency and profitability.
Collaborate with Front Office, Engineering, and Operations teams to coordinate preventive maintenance, deep cleans, refurbishments, and anticipate guest and owner needs.
Respond promptly to guest and owner inquiries or complaints, ensuring service recovery and adherence to resort standards.
Conduct regular team meetings, performance evaluations, safety training, and disciplinary actions fairly and consistently.
Continuously monitor quality assurance metrics, cleanliness scores, and online reviews, implementing strategies for improvement.
Promote a culture of safety, accountability, and operational excellence throughout the department.
Other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact