Executive Housekeeper/Housekeeping Manager

Peregrine Hospitality•Jacksonville, FL

27d•Onsite

About The Position

As a Housekeeping Manager, you will be dedicated to producing a high-quality Housekeeping product to ensure a seamless guest experience. You will oversee the daily Housekeeping and Laundry Operations, ensuring that cleaning standards are met to the highest quality. This role involves overseeing all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards. You will also train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols. Daily inspection of assigned guest rooms and public areas is required to maintain standards of cleanliness and presentation. Managing departmental budgets and expenses, including labor, supplies, equipment, and inventory controls, is a key responsibility. You will recruit, select, and retain a best-in-class housekeeping team, carrying out supervisory responsibilities in accordance with hotel policies. Conducting employee performance reviews, providing feedback, and facilitating ongoing training and development are also essential. Ensuring associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties is crucial. Collaboration with all hotel departments is necessary to ensure seamless communication and efficient operations throughout the resort. You will assist in staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management. Maintaining knowledge of and compliance with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures is required. All additional duties as assigned by management will also be part of this role.

Requirements

High School diploma or GED equivalence required
Similar experience in a leadership role
Strong leadership skills and the ability to apply them in a dynamic environment.
Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Understand and align with the mission, vision, and goals of the hotel.
Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to stand and walk for extended periods of time.
Ability to bend and twist, push and pull, stoop, and kneel.

Nice To Haves

Preferred hotel experience

Responsibilities

Oversee all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards.
Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols.
Inspect assigned guest rooms and public areas daily to maintain standards of cleanliness and presentation.
Manage departmental budgets and expenses including labor, supplies, equipment, and inventory controls.
Monitor and control costs related to labor, supplies, and equipment within the housekeeping department.
Recruit, select, and retain a best-in-class housekeeping team, carrying out supervisory responsibilities in accordance with hotel policies.
Conduct employee performance reviews, provide feedback, and facilitate ongoing training and development.
Ensure associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties.
Collaborate closely with all hotel departments to ensure seamless communication and efficient operations throughout the resort.
Assist in staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management.
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.