Executive Host

Rivers Casino Careers•Schenectady, NY

2d•Hybrid

About The Position

Responsible for planning and execution of brand enhancing promotions and events that support the company’s business objectives to deliver gaming volumes, market share and return on investment through flawless execution and superior customer service.

Requirements

College degree or other work or educational equivalent required
Working knowledge of casino management/player tracking systems
1-3 years of relevant experience working as a Casino Host or equivalent of business to consumer sales experience
Proficient in the full suite of Microsoft Office products
Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously
Must thrive in a fast-paced, fluid environment
Strong desire to take accountability and have their performance measured on contribution to business results
Business intelligence, stays current and understands how what happens in the world affects us, our marketplace, and our competition
Create and seize opportunities to win, even when faced with ambiguity
Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment
Analytical prowess which includes critical thinking skills that get to the root of the problem
Problem resolution, be decisive and timely, act on information and adapt with changes
Team focused, catalyst for success of the whole team
People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best
Performance manager, arm employees with specific and useful performance feedback
Self-assurance, resilient and tenacious
Self-awareness, genuine understand of personal strengths and weaknesses
Environmental radar, understand how to get things done and when to involve others in decisions
Range of influence, inspire confidence, be authentic, build and leverage a powerful internal and external network
Ability to maintain confidentiality
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing

Responsibilities

Identify and cultivate premium players with emphasis on developing relationships with VIP patrons
Sign up new members and convert them to loyal patrons
Establish and maintain goodwill, relationships, utilize contact strategy through a variety of in-bound and out-bound channels; handles and resolves problems, questions, and/or concerns of targeted VIP patrons
Promote special events with individuals or targeted groups, represent management at these events with individuals or targeted groups, and represent management at these events and promotions with applicable follow-up
Solicits casino visitation through outbound communications as assigned by department manager
Responsible for exceeding revenue sales and customer contact quotas as assigned based on business volumes
Act as intermediary to resolve any complaints concerning VIP customers
Appropriately issues customer comps within the guidelines of Rivers Casino comp policy
Represent the company in a professional capacity at external functions, special events, concerts, promotions, etc.
All other duties as assigned