Executive Host

Mohican Nation•Bowler, WI

2d•Onsite

About The Position

The Executive Host is responsible for developing and nurturing relationships with high-value players to enhance loyalty and retention. This role involves identifying and cultivating potential high-value players, assisting declining players, managing budgets, and promoting the Players Club program. The Executive Host will also provide leadership to Players Club Staff, maintain player communication, and ensure a high level of guest service on the casino floor.

Requirements

High School Diploma or GED required.
Must obtain and maintain a Mohican Nation Gaming License.
Must pass a Criminal Investigation Background Check (CIB).
Must pass pre-employment drug screening and health screening.
Flexible availability to work all shifts, weekends, and holidays.
Positive attitude with strong teamwork and interpersonal skills.
Willingness to adapt to change and participate in ongoing training.
Demonstrated ability to maintain a satisfactory working record.
Eligible for employer’s liability insurance.
Must be at least 18 years old.
Proficiency in MS Office Suite (Word, Excel, Outlook).
Excellent organizational and communication skills.
Ability to prioritize tasks and work effectively under pressure.
Strong problem-solving abilities and attention to detail.
Ability to handle diverse and challenging situations professionally.
Must be willing to travel.
Must have a valid driver's license, reliable transportation, and insurance are required.
Must obtain a Wisconsin's driver's license within 30 days of employment if applicant has an out-of-state driver's license.
Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance.
Ability to stand, walk, talk, hear, and use hands frequently.
Occasional stooping, kneeling, or crouching may be required.
Ability to lift and/or move up to 25 pounds.
Visual acuity (close, distance, peripheral, color vision, depth perception).
Ability to work in a moderate to high noise level environment.

Nice To Haves

Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred.
Preferred a minimum of one year front-of-house gaming experience with a strong guest service record.
Experience with player tracking systems and casino math.

Responsibilities

Develop and nurture relationships with high-value players to enhance loyalty and retention.
Identify and cultivate potential high-value players through effective relationship building and targeted communications.
Assist declining players to optimize their offers and prevent program abuse.
Manage and adhere to budgets to improve profit margins and revenue.
Communicate player development initiatives effectively through various channels.
Monitor and analyze play habits, preferences, and program usage of assigned players.
Promote and recruit new members for the Players Club program.
Provide leadership and support to Players Club Staff as needed.
Maintain regular communication with players to promote upcoming events and services.
Maintain visibility on the casino floor during events and daily operations.
Monitor player ratings and ensure personalized service during visits.
Coordinate player arrangements such as hotel reservations and special events.
Provide general guest service information and assistance as required.
Perform clerical tasks including activity logging and report submissions.
Uphold high standards of integrity and confidentiality in all guest interactions.
Adhere to departmental attendance and punctuality standards.
Maintain professionalism and adherence to dress code policies.
Comply with all rules, regulations, and policies of North Star Mohican Casino Resort.
Be available for player contact during and outside of regular shifts.
Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy.