Executive Hospitality Host - Full Time (Harrah's Laughlin)

Caesars Entertainment•Laughlin, NV

About The Position

Manage all aspects of the customer journey while guests are on property, coordinating with account executive, sales executive, and flight sales executive team members on pre- and post-trip planning. The host provides gracious, enthusiastic, and personalized service to delight guests and exceed their expectations. The position serves guests who are not assigned to Executive Casino Hosts and requires strong interpersonal skills, confidence, and authentic interactions with guests and colleagues. The role includes greeting guests, participating in social events and promotions, maintaining customer relationships, arranging guest services, resolving service issues, and staying informed about property and local happenings. The host follows company policies, procedures, regulations, department goals, and business strategy. This position has no supervisory responsibilities.

Requirements

Must possess and be able to maintain the applicable Gaming Registration and Alcohol Awareness Cards.
Effectively communicate, read, and write in English, and read and write simple lists.
Handle money and chips accurately.
Be able to type and be computer literate.
Lift up to 30 pounds and push or pull up to 50 pounds.
Stand for long periods or an entire shift; walk for an entire shift; sit for long periods; maneuver in confined spaces; reach, bend, stoop, and twist; and hear.
Tolerate high-noise areas and work in a second-hand smoke environment.
Work flexible schedules.

Responsibilities

Greet guests in the casino and participate in social events and special promotions.
Use sound judgment and make decisions within established comp and expense guidelines.
Handle difficult guests and situations calmly, professionally, and prudently.
Maintain close customer relationships to engender loyalty.
Anticipate and meet or exceed guest needs, including event, transportation, and accommodation arrangements.
Coordinate with Account Executive, Sales Executive, and Flight Executive Sales teams.
Proactively identify and resolve service failures and take immediate action to address service gaps.
Identify ways to improve efficiency and products or services.
Communicate programs and services to relevant people, seek their support, and keep them informed about changes that may affect business.
Track existing products and services and progress on new initiatives.
Stay knowledgeable about happenings on the property and in the market.
Comply with company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.