Executive Director

Connect Home Health•Houston, TX

6d•Hybrid

About The Position

The Executive Director is responsible for developing and enhancing client and employee relationships, maintaining an excellent rapport with clients and caregivers, and promoting harmonious interpersonal relationships. This role requires strong problem-solving skills, sound judgment, and the ability to evaluate staff performance effectively. The Executive Director must maintain an awareness of field staff capabilities and limitations, demonstrate sound judgment in assigning duties, and consistently counsel field staff to provide exceptional customer service. Adherence to Connect Pediatrics’ policies and procedures is crucial, as is holding nurses accountable for non-clinical policies. The position involves active participation in cost containment, effective utilization of nurses, and performance management of nursing staff in conjunction with the Clinical Supervisor. Leadership is demonstrated through planning, organizing, coordinating, monitoring, and evaluating client services. Effective communication, clear expression of ideas, and active listening are essential.

Requirements

High school diploma; college preferred.
Business office management and supervisory experience preferred.
Healthcare experience preferred.
Excellent written and verbal communication skills. Speak, read, write and comprehend English.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time management skills.

Nice To Haves

college preferred
Business office management and supervisory experience preferred.
Healthcare experience preferred.

Responsibilities

Develops and enhances client and employee relationships.
Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships.
Demonstrates an ability to identify and solve problems; uses sound judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff performance.
Maintains a current awareness of the abilities and limitations of the field staff member.
Demonstrates sound judgment in assigning duties appropriate to each individual.
Consistently counsels field staff members to provide exceptional customer service.
Demonstrates thorough knowledge and adherence to Connect Pediatrics’ policies and procedures.
Holds nurses accountable for carrying out all non-clinical policies and procedures.
Maintains active involvement in cost containment issues and effectively utilizes nurses when assigning cases.
Participates with the Clinical Supervisor in the performance management of the nursing staff.
Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
Demonstrates communicating effectively, expressing ideas clearly, and actively listening.
Manage staffing.
Work with team members to ensure all patients are adequately staffed.
Maintain labor percentage in-line with company goals.
Manage field nurse OT percentage in-line with company goals.
Hire and train new operations team members as needed.
Manage recruiting efforts.
Ensure the office is meeting staffing goals.
Manage all job postings (Job postings should be revised and updated weekly and reviewed for accuracy at the beginning and end of each week).
Manage involvement in career fairs
Manage new patient on-boarding.
Meet new families.
Primary non-clinical contact for all new patients and new nurses coming over with the case until the patient is fully onboarded.
Manage client and employee retention efforts
Manage client and office relations.
Ensure nursing supplies, hotspots, Chromebooks, birthday gifts, etc., are timely delivered.
Assist with managing nurse and office employee bonus structures
Assist with office team-building events
Manage new employee onboarding/orientations.
Meet new nurses that come through orientation.
Help conduct orientations as needed.
Assist in marketing events.