Executive Director

Heart to Heart Hospice•Charleston, SC

45d

About The Position

Join the Heart'n Soul Team. Our Soul Food is our patients and families! Our mission is to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We seek qualified individuals to partner with us at Heart’n Soul Hospice, embrace our mission and be part of a team that serves a higher purpose- patients and families. We are the Employer of CHOICE, Heart’n Soul’s core values are CHOICE… C – Compassion First: We care for every patient and family with empathy, dignity, and kindness. H – Heart’n Soul Connections: We create authentic bonds by listening deeply, communicating openly, and honoring every story. O – Obligation to Act, Listen, and Honor: We Always GO, Always Listen, Always Honor. I – Integrity in All We Do: We build trust through honesty, accountability, and the highest ethical standards. C – Commitment to Excellence in Care: We are dedicated to quality, innovation, and continuous improvement in patient care. E – Empathy in Every Interaction: Because every story and every moment matters.

Requirements

Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least year of management or supervisor experience in a health-related setting, and an additional year of experience in a health related setting, such as stated under Experience; or have at least a high school diploma or a general equivalency degree with at least two years of management or supervisory experience in a health related setting, such as a home and community support services agency, hospital, nursing facility, hospice, outpatient rehabilitation center, psychiatric facility, intermediate care facility for persons with mental retardation or related conditions, or a licensed health care delivery setting providing services for individuals with functional disabilities.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management
At least 3 years of progressive experience managing operations in healthcare, hospice preferred
Demonstrated ability to supervise and direct management personnel
Understanding of business processes and systems that support the healthcare industry
Experience in changing organizational processes to implement standard methods and practices
Must have an outstanding interpersonal, communication and presentation skills along with a strong executive presence
Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred
Current State Driver's License, reliable transportation and provide ongoing valid and current auto liability insurance

Nice To Haves

Experience with EMR/Customer Relationship software is a plus

Responsibilities

Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
Ensure interdisciplinary care is provided while ethical business and clinical practice are maintained
Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement.
Ensure appropriate staff supervision during all service hours and ensure support services are available to staff
Maintain knowledge of service systems in the community served by the agency and ensuring services provided are approved by the hospice
Ensure Agency operates in compliance with federal and state law
Manage conflict and complaint resolution
Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agency's patients and monitors business operations to ensure financial stability
Evaluate program, services and personnel
Performance of other duties as required
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures