Executive Director with The Residence at Chadds Ford

LCB Senior Living•Concord Township, PA

9d•$140,000 - $145,000

About The Position

The Executive Director is responsible for the efficient operation and overall management and direction of the residence’s day-to-day functions in accordance with applicable federal, state, and local standards, guidelines, and regulations. The role ensures the highest degree of quality care and service for residents; manages and supervises staff; supports budgeted occupancy; represents the residence in the community; and fosters a culture of quality service, resident satisfaction, and associate engagement. The Executive Director has administrative authority and accountability for the residence, including operational and financial controls, compliance, quality improvement, safety, strategic planning, staffing, training, records, and resident concerns. The role leads Department Managers, communicates with residents, families, associates, LCB Senior Living, and community partners, and participates in the Manager-on-Duty Program.

Requirements

Demonstrated administrative experience and supervisory management skills.
At least 25 years of age.
Computer literacy and familiarity with office software, including word processing, spreadsheets, database managers, and presentation software.
Ability to manage multiple priorities, develop a cohesive management team, direct residence operations, and make daily business decisions.
Knowledge of long-term personal care or related experience, and knowledge of current state and local standards.
Ability to handle emergency situations calmly and completely.
Effective oral and written communication skills in English.
Valid driver’s license.
Certificates or education required by applicable state or federal regulatory agencies.
For Rhode Island, an Assisted Living Administrators License and CPR and First Aid training are required.

Nice To Haves

Bachelor’s degree from an accredited college or university, or equivalent experience in human service management, housing management, and/or nursing home management.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community and interact positively with prospective residents, families, and professionals to support occupancy growth.
Direct and oversee the overall management and day-to-day operation of the residence, delegating authority to personnel in charge when absent.
Maintain open and timely communication with associates, residents, families, and LCB Senior Living about community operations and programs.
Ensure compliance with company policies and procedures and applicable laws, regulations, and legal requirements.
Develop and implement quality improvement, strategic planning, and environmental safety processes and programs.
Manage community outreach and liaison networks with industry partners to identify and partner with local service resources.
Ensure associates have the resources needed to perform their duties efficiently and economically.
Implement operating and financial controls required by community and company policies.
Plan and oversee staff orientation and training, including required in-service training.
Promote teamwork across departments to address problems and improve services.
Ensure timely associate performance reviews and fair administration of counseling, retraining, and corrective action in accordance with policy.
Review incident and accident reports, implement measures to reduce future issues, and ensure appropriate company and state compliance reporting.
Prepare the annual operating budget with LCB Senior Living and communicate the resources needed for community programs and activities.
Review resident complaints and grievances, ensure appropriate action, and discuss matters with residents and families as appropriate.
Oversee facility recordkeeping, including records documenting services provided.
Ensure staffing and schedules, including backup coverage, are maintained as required.
Provide direction and leadership to Department Managers to support their success and the daily operation of the residence.
Participate in the Manager-on-Duty Program.
Perform other duties as requested.