Executive Director - The Residence at Riverbend

LCB Senior Living•Ipswich, MA

3d•$135,000 - $150,000

About The Position

The Executive Director is responsible for the efficient operation and overall management and direction of the residence’s day-to-day functions, in accordance with applicable federal, state, and local standards, guidelines, and regulations, to ensure high-quality care and service for residents. The role hires, evaluates, coordinates, monitors, schedules, and supervises staff in accordance with LCB Senior Living policy. The Executive Director is also responsible for achieving and maintaining budgeted occupancy, representing the residence in the community, and fostering a culture of quality service, resident satisfaction, and associate engagement. The Executive Director promotes the residence’s and LCB Senior Living’s mission and values; leads occupancy growth and community outreach; oversees compliance, quality improvement, safety, staffing, training, performance management, records, resident concerns, operating controls, and budgeting; and provides direction and leadership to department managers. The role participates in the Manager-on-Duty program and may perform other duties as requested.

Requirements

Demonstrated administrative experience and supervisory management skills.
At least 25 years of age.
Ability to handle multiple priorities, develop a cohesive management team, direct residence operations, and make daily business decisions.
Knowledge of long-term personal care or related experience, along with current state and local standards.
Ability to handle emergency situations calmly and completely.
Effective oral and written communication skills in English.
Computer literacy and familiarity with office software, including word processing, spreadsheets, database managers, and presentation software.
Valid driver’s license.
Certificates or education required by state or federal regulatory agencies, if applicable.

Nice To Haves

Bachelor’s degree from an accredited college or university, or equivalent experience in human service management, housing management, and/or nursing home management.
Assisted Living Administrator’s License and CPR and First Aid training (required in Rhode Island).

Responsibilities

Promote the mission and core values of the residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community and interact positively with potential residents, families, and professionals to help grow occupancy.
Direct and remain accountable for the overall management of the residence, delegating day-to-day authority when absent.
Maintain open and timely communication with associates, residents, families, and LCB Senior Living about community operations and programs.
Ensure compliance with LCB Senior Living policies and procedures and applicable laws, regulations, and legal requirements.
Develop and implement quality improvement, strategic planning, and environmental safety processes to maintain a safe and secure environment.
Manage a community outreach plan and liaison network with industry partners to identify and partner with local service resources.
Ensure associates have the resources needed to perform their duties efficiently and economically.
Implement operating and financial controls required by community and company policy.
Ensure staff orientation and training are properly planned and implemented.
Promote teamwork across departments to resolve problem areas and improve services.
Ensure timely associate performance reviews are completed.
Ensure counseling, retraining, and corrective action are administered fairly and in accordance with policy.
Review incident and accident reports, implement measures to reduce future issues, and ensure appropriate company and state compliance reporting.
Prepare the annual operating budget with LCB Senior Living and communicate the resources needed to operate community programs and activities.
Review resident complaints and grievances, ensure appropriate action, and discuss matters with residents and families as appropriate.
Oversee facility record keeping, including records that fully document services provided.
Ensure required staffing and schedules, including backup coverage, are maintained at all times.
Conduct or attend required in-service training and orientation in accordance with state regulations.
Direct the residence’s daily operations and provide leadership to department managers.
Participate in the Manager-on-Duty program.
Perform other duties as requested.