Business Office Director The Residence at Bedford

LCB Senior Living•Bedford, MA

1d•$80,000 - $88,000

About The Position

The Business Office Director organizes and directs the residence’s business office and human resources functions. The role manages resident and vendor accounts payable and receivable, billing and payment arrangements, payroll, personnel and resident records, insurance programs, leave administration, and the receptionist. The director participates in budget preparation and planning and helps ensure that business office and reception operations comply with corporate policies and applicable state and local regulations. As a department head, the director supports community occupancy by interacting positively with prospective residents, families, and professionals. The position also involves coordinating with department managers and the corporate office, responding to resident requests, participating in the manager-on-duty program, and attending or conducting required training and orientation. The role is full-time at The Residence at Bedford in Bedford, Massachusetts.

Requirements

At least three years of experience in business office management, including bookkeeping and/or human resources responsibilities.
Knowledge of receivables and collections, general bookkeeping, wage and overtime laws, and payroll functions.
Ability to work with department managers to ensure appropriate paperwork is completed and procedures are followed.
Effective spoken and written English communication skills.
Good organizational and personnel skills.
Computer knowledge.
No certificates or licenses are required.

Nice To Haves

Bachelor’s degree in business from an accredited university.
Three or more years of relevant experience in office management as an alternative to the preferred degree.
Experience in the health care industry.

Responsibilities

Promote the mission and core values of the residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with prospective residents, families, and professionals to support occupancy growth.
Ensure business office and reception operations comply with corporate policies, procedures, and state and local regulations.
Interpret company policies and procedures for associates, residents, family members, and visitors.
Organize, direct, and supervise business office functions in conjunction with department managers.
Requisition supplies and equipment while ensuring selected vendors are price competitive.
Provide information, collect data, and prepare reports for the corporate office to support billing and financial reporting.
Manage the residence’s workers’ compensation, health, and life insurance programs.
Manage leaves of absence.
Ensure departments maintain logs of resident charges.
Copy and file resident checks and make daily deposits.
Use the Yardi system to support timely collection of accounts and report delinquent account status.
Coordinate payment arrangements with residents or their designees.
Review invoices and vouchers and assist department managers with bill coding.
Maintain vendor files.
Manage payroll, including time reports, earnings, calculations, audits, and distribution.
Maintain accurate records of vacation, holiday, sick leave, overtime, and leaves of absence.
Maintain associate personnel records in accordance with residence policies and external agency requirements; update records and send pertinent data to the corporate office.
Maintain resident files in accordance with property policies and external agency requirements.
Supervise the receptionist and provide backup coverage at the reception desk.
Conduct and/or attend required in-service training and orientation.
Participate in the manager-on-duty program.
Respond to resident requests.
Ensure billing information complies with resident agreements, including lease administration, rent increases, and last month’s rent.
Participate in the bond tax credit program by ensuring required paperwork is received on time and that the required number of residents qualify, where applicable.
Perform other duties as requested.