Business Office Director The Residence at Watertown Square

LCB Senior Living•Watertown, MA

2d•$80,000 - $88,000•Onsite

About The Position

The Business Office Director organizes and directs the residence’s business office and human resources functions. The role manages resident and vendor accounts payable and receivable, payroll, personnel and resident records, insurance programs, leaves of absence, and billing. The director supervises the receptionist, supports reception coverage, participates in budget preparation and planning, and helps ensure office and reception operations comply with corporate policies and applicable state and local regulations. As a department head, the director also represents the community positively to prospective residents, families, and professionals and participates in the manager-on-duty program.

Requirements

Knowledge of receivables and collections, general bookkeeping, wage and overtime laws, and payroll functions.
Ability to work with department managers to ensure paperwork is completed and procedures are followed.
Ability to communicate effectively in English, both orally and in writing.
Good organizational and personnel skills.
Computer knowledge.
Three or more years of experience in business office management, including bookkeeping and/or human resources responsibilities.
A bachelor’s degree in business from an accredited university or three or more years of relevant office-management experience; the degree is preferred.
No certificates or licenses are required.

Nice To Haves

Experience in the health care industry is preferred.
A bachelor’s degree in business from an accredited university is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with prospective residents, family members, and professionals to support occupancy growth.
Ensure business office and reception operations comply with corporate policies, procedures, and state and local regulations.
Interpret company policies and procedures for associates, residents, family members, and visitors.
Organize, direct, and supervise business office functions in conjunction with department managers.
Requisition community supplies and equipment and ensure selected vendors are price competitive.
Provide information, collect data, and prepare reports for the corporate office to support billing and financial reporting.
Manage the residence’s workers’ compensation, health, and life insurance programs.
Manage leaves of absence.
Verify that each department maintains logs of resident charges.
Copy and file resident checks and make daily deposits.
Use the Yardi system to support timely account collection and report delinquent account status.
Coordinate payment arrangements with residents or their designees.
Check invoices and vouchers and assist department managers with bill coding.
Maintain vendor files.
Manage payroll, including time reports, earnings, calculations, audits, and distribution.
Maintain accurate records of vacation, holiday, sick leave, overtime, and leaves of absence.
Maintain associate personnel records in accordance with residence policies and applicable outside-agency requirements; update records and send relevant data to the corporate office.
Maintain resident files in accordance with property policies and applicable outside-agency requirements.
Supervise the receptionist and provide backup support at the reception desk.
Conduct or attend required in-service training and orientation.
Participate in the manager-on-duty program.
Respond to resident requests.
Ensure billing information complies with resident agreements, including lease administration, rent increases, and last month’s rent.
Participate in the bond tax credit program by ensuring required paperwork is received promptly and that resident qualification requirements are met where applicable.
Perform other duties as requested.