Executive Director ~ Senior Living Community ~ Centennial

MorningStar Careers•Englewood, CO

20h

About The Position

The Executive Director leads through vision and values while overseeing all day-to-day operations of the senior living community. The role covers team member relations; resident and family services and communication; resident well-being and activities; quality assurance; financial management; regulatory compliance; and other aspects of community operations. The Executive Director oversees the community as a business, working with department managers to ensure efficient operations and MorningStar standards. The position represents the community to government and private agencies, supports sales and marketing efforts, maintains a daily presence across departments and resident dining, and collaborates with corporate and regional teams. The role requires a serving-leader approach that prioritizes others, supports team development, and advances the community’s goals.

Requirements

At least 3 years of Executive Director or related experience in a senior living environment.
Demonstrated competence in financial expense and budget management.
Experience in human resources, including staffing, team member development, and oversight of employment policies.
Experience with building maintenance and presentation.
Ability to facilitate a sales culture.
Experience leading an environment compliant with clinical requirements and best practices.
Experience with culinary excellence.
Experience with resident and family communication, activities, and relationship management.
Demonstrated ability and willingness to act as a serving leader, putting others’ needs first and helping team members develop and perform.
Approachability, fairness, clear communication, confidence, enthusiasm, and composure in stressful or emergent situations.
Passion for working with seniors and a vibrant team.
Applicable state-required continuing education and maintenance of applicable state licenses or certifications.
Subject matter expertise related to dementia care, senior care, safety, and leadership in a senior living community.
Proficiency with computers and Microsoft Office, and ability to learn new applications and use existing MorningStar applications.
Ability to manage multiple priorities effectively and demonstrate interpersonal and political savvy.
Ability to work weekends, evenings, and flexible hours, and to be on call 24 hours a day, seven days a week.

Nice To Haves

A college degree is preferred, but is not necessary if work experience fulfills the role’s requirements and skill needs.

Responsibilities

Oversee all day-to-day community operations, including team member relations, resident and family services, resident well-being, activities, quality assurance, financial management, and regulatory compliance.
Recruit, train, and hire department managers, and support them in supervising department operations.
Hire, discipline, and terminate department team members; schedule and staff teams; assess performance; and foster interdepartmental relationships.
Support department heads to ensure efficient operations and compliance with MorningStar standards.
Promote the community’s sales culture in partnership with the Sales and Marketing Director.
Prepare and submit required company reports.
Represent the community to federal, state, and local government and private agencies.
Observe department activities and shifts to ensure compliance with company standards.
Walk and observe the community daily, spend time in all departments, and ensure the community, grounds, and physical plant are ready for visitors.
Maintain daily contact with residents and families and support resident and family satisfaction, including dining experiences and meal service.
Ensure compliance with company policies for resident care, human resources, financial control, public relations, physical plant maintenance, and operating procedures.
Collaborate with corporate and regional teams to update policies and improve methods by sharing best practices.
Accompany surveyors and consultants during inspections and annual health and life safety surveys; review deficiencies and submit plans of correction to the appropriate agency.
Evaluate team member performance with department heads and supervisors and support annual performance reviews.
Ensure staff provide resident information only to authorized agencies or individuals while protecting confidentiality and dignity.
Ensure supplies and equipment are available, properly stored, and in working order.
Participate in applicable committees and ensure meeting minutes and reports are recorded and maintained.
Ensure the community volunteer program and outreach are planned and carried out by appropriate team members.
Ensure department managers use required tools, including expense-management systems and monthly spend-downs.
Ensure daily stand-ups, weekly department-head meetings, safety meetings, and monthly interdepartmental meetings occur consistently.
Maintain applicable state-required continuing education, licenses, and certifications.
Be available on call 24 hours a day, seven days a week, and work weekends, evenings, and flexible hours as needed.