Executive Director, Technology Success

Focus on the Family•Colorado Springs, CO

5d•Onsite

About The Position

The Executive Director, Technology Success position exists to be responsible for creating and documenting new efficiencies and success strategies across IT. IT is comprised of IT Cross Functional, Cybersecurity and Compliance, Infrastructure, Disaster Recovery Management, IT Client Services, and Digital Solutions. This position will also be responsible for the Ministry Reporting function. This role will determine long-term enterprise wide information needs and develops overall strategy for systems and services development and hardware acquisition and integration. It is responsible for special projects as directed by the VP. This position will compare and contrast methodologies across IT searching for best practices to instill where needed. It will assist the VP with oversight of the development of enterprise technology architecture and standards, technology evaluation and IT governance. The role partners with the VP and business leadership to establish Service Level Objectives/Expectations for all solutions and services provided by IT and ensures that the targeted services levels are consistently met or exceeded. It partners with the VP to act as a corporate advocate for information security, compliance, and business continuance (including systems and services Disaster Recovery Planning) best practices. The position ensures effective management and execution of all enterprise and IT initiated projects requiring IT resources and solutions. It assigns resources appropriately, and coordinates delivery to address risks, dependencies, and priorities. The role acts as a catalyst for change in defining and implementing the necessary processes, metrics, and best practices needed to ensure excellent operational technical support of ministry goals. It utilizes industry best practices and expertise, mentors, develops and guides senior managers in IT toward successful implementation of departmental goals, including successful implementation of industry best practice frameworks, processes, and policies. The position works with the VP to establish and maintain a service and operational structure that enables process effectiveness and efficiency to achieve IT performance goals. It works with the VP on IT strategic vendor and partner relationships. The role develops and instills a culture of quality and persistently leads and oversees IT continuous improvement programs. It impacts the culture through tactical use of FOCUSed. Other duties include upholding strict confidence concerning exposure to any form of communication, working or responding to requests outside of job description and regular work hours, and performing other duties as assigned.

Requirements

Bachelor's Degree in Computer Science, Management Information Systems, or related field; or equivalent management experience
10+ years managing employees and teams in a technology environment
5+ years of extensive experience with production data center operations, IT security and help desk management
5+ years of experience implementing, managing and executing IT leading practices such as ITIL
Architecture design and deployment experience
Systems lifecycle management experience
Excellent analytical, problem-solving, and decision-making skills
Ability to be firm, diplomatic, and sensitive to needs of user community and IT department alike
Demonstrate effective listening skills, and consider alternate views expressed by other IT departments
Strong knowledge of systems development issues (design, tools, methodologies, project management)
High degree of human relation skills due to the need to persuade and influence technology choices and design
Considerable management skills to successfully perform the planning, directing, reporting, and administrative responsibilities
Considerable experience in setting clear direction and priorities, assisting with sorting through sometimes conflicting data, escalating appropriately, and keeping everyone aware of the resolution
Strong negotiation and presentation skills
Ability to work independently and in a team environment
Solid leadership, supervisory, and administrative skills
Ability to communicate effectively, both verbal and written, from staff to Executive levels
Ability to establish a learning environment and philosophy that facilitates successful outcomes through employee involvement, commitment to quality, and continuous improvement activities
Understands the strategic and tactical objectives of ministry units in order to provide them with services, advice, or guidance to help them meet their objectives
Maximizes performance and satisfaction by attending to customer needs and issues; makes efforts to provide customers with all reasonable requests; goes the "extra mile" when necessary
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived from biblical values and demonstrates standards of conduct that meet or exceed company or legal requirements
Self-motivated; demonstrates the ability to get the job done, even if it means working outside the accepted channels
Diplomatic; articulate; decisive; approachable; flexible; concern for long-term effectiveness

Responsibilities

Creating and documenting new efficiencies and success strategies across IT.
Determining long-term enterprise wide information needs and developing overall strategy for systems and services development and hardware acquisition and integration.
Being responsible for special projects as directed by the VP.
Comparing and contrasting methodologies across IT searching for best practices to instill where needed.
Assisting VP with oversight of the development of enterprise technology architecture and standards, technology evaluation and IT governance.
Partnering with the VP and business leadership to establish Service Level Objectives/Expectations for all solutions and services provided by IT and ensuring that the targeted services levels are consistently met or exceeded.
Partnering with VP to act as a corporate advocate for information security, compliance, and business continuance (including systems and services Disaster Recovery Planning) best practices.
Ensuring effective management and execution of all enterprise and IT initiated projects requiring IT resources and solutions.
Assigning resources appropriately, and coordinating delivery to address risks, dependencies, and priorities.
Acting as a catalyst for change in defining and implementing the necessary processes, metrics, and best practices needed to ensure excellent operational technical support of ministry goals.
Utilizing industry best practices and expertise, mentoring, developing and guiding senior managers in IT toward successful implementation of departmental goals, including successful implementation of industry best practice frameworks, processes, and policies.
Working with VP to establish and maintain a service and operational structure that enables process effectiveness and efficiency to achieve IT performance goals.
Working with VP on IT strategic vendor and partner relationships.
Developing and instilling a culture of quality and persistently leading and overseeing IT continuous improvement programs.
Impacting the culture through tactical use of FOCUSed.
Upholding strict confidence concerning exposure to any form of communication (purposefully or accidentally) during the course of job duties, including, but not limited to, electronic, verbal, printed, sticky notes, etc.
Working or responding to requests outside of confines of job description and regular work hours.
Performing other duties as assigned.