Client Success Executive
Kindbody• US,
•Remote
About The Position
Kindbody is a leading fertility clinic network and family-building benefits provider delivering comprehensive virtual and in-person care. Our clinically managed model spans fertility assessments, preservation, IVF, donor and surrogacy services, adoption support, and whole-person care from preconception through postpartum. Serving 120+ employers and 3M+ covered lives, Kindbody uniquely integrates care delivery, benefits administration, and technology—driving better outcomes, higher engagement, and lower cost of care.
Requirements
- 8–12+ years in client success, consulting, or healthcare benefits
- Experience managing large, complex employer clients
- Strong financial acumen and data storytelling skills
- Executive presence with ability to influence senior stakeholders
- Deep understanding of employer benefits ecosystem preferred
Responsibilities
- Own a portfolio of large, complex employer clients
- Build and maintain executive relationships (CHRO, CFO, Benefits Leaders, Consultants)
- Lead QBRs, ABRs, renewals, and long-term strategic planning
- Align Kindbody solutions to client priorities (cost, access, outcomes, experience)
- Partner with clients to define and evolve a multi-year benefits strategy aligned to their broader ecosystem
- Translate utilization, engagement, and clinical data into ROI and workforce impact
- Drive retention and expansion (NRR, GRR)
- Identify and execute growth opportunities across Kindbody’s solutions
- Proactively identify risks and lead mitigation strategies
- Drive benefit optimization strategies including product expansion, coverage design, and program enhancements
- Partner with Marketing to drive engagement strategies
- Navigate complex ecosystems (consultants, health plans, point solutions, clinics)
- Act as escalation point for high-impact client issues
- Serve as the executive voice of the client internally, influencing product, clinical, and operational priorities
- Deliver executive-level reporting and storytelling
- Use data to identify trends, gaps, and opportunities
- Provide financial and utilization insights, including spend and cost trend analysis, to inform client decision-making
- Ensure quality, consistency, and timeliness of client deliverables
- Contribute to improving processes and workflows
- Maintain clean and accurate account data and documentation
- Maintain strategic account plans, client roadmaps, and key documentation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
