Client Success Executive
Kindbody• US,
•Remote
About The Position
Kindbody is a leading fertility clinic network and family-building benefits provider delivering comprehensive virtual and in-person care. Our clinically managed model spans fertility assessments, preservation, IVF, donor and surrogacy services, adoption support, and whole-person care from preconception through postpartum. Serving 120+ employers and 3M+ covered lives, Kindbody uniquely integrates care delivery, benefits administration, and technology—driving better outcomes, higher engagement, and lower cost of care.
Requirements
- 5–8+ years in client success, account management, or benefits consulting
- Experience managing employer clients in healthcare or digital health
- Strong communication and organizational skills
- Ability to translate data into insights and action
Nice To Haves
- Experience working with mid to large employer clients (e.g., Fortune 500) preferred
- Proven success supporting renewal and expansion efforts
Responsibilities
- Own and manage a portfolio of mid-sized clients
- Serve as the primary point of contact for client strategy and performance
- Lead business reviews and support renewals and planning
- Work with clients to define and execute a Kindbody program strategy aligned to their broader benefits ecosystem
- Monitor utilization, engagement, and performance trends
- Drive strategies in partnership with marketing to increase adoption and client satisfaction
- Identify risks and proactively execute mitigation plans
- Serve as a subject matter expert on Kindbody’s services and solutions
- Support retention and renewal efforts
- Identify and support expansion opportunities
- Increase enrollment and utilization
- Identify benefit enhancement opportunities including product add-ons, coverage expansions, and program optimization
- Coordinate across internal teams to ensure seamless delivery
- Resolve client issues efficiently and proactively
- Align with ecosystem partners as needed
- Serve as the voice of the client internally to improve product, clinical, and operational outcomes
- Deliver clear, actionable reporting and insights
- Use data to identify trends, gaps, and opportunities
- Provide analysis on engagement, utilization, and spend trends to support client decision-making
- Ensure quality, consistency, and timeliness of client deliverables
- Contribute to identifying and improving processes and workflows
- Maintain clean and accurate account data and documentation
- Maintain key client documentation, account plans, and workflows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
