Client Success Executive

HealthEdge•Remote,

3d•Remote

About The Position

The Client Success Executive provides strategic leadership for large stakeholder relationships, tracking long and short-term goals in alignment with corporate strategy; while ensuring business revenue and EBIDTA growth, customer satisfaction and matrixed internal engagement. You have experience building deep relationships with customer stakeholders at all levels for business opportunities. You listen to the customers, excel at deal sensing, deal solutioning, deal narrative, deal closing and deal executions and follow through constantly on all deals – large and small.

Requirements

Bachelor’s degree
7+ years of relevant experience as a Client Success Executive for a Health plan with in-depth Health plan or Healthcare knowledge
Experience conceptualizing new holistic solutions that lead to large highly complex deals and act as differentiators in positioning HealthProof with the customer
Experience in creating an optimal technology road map, identifying technology skill sets to be built or bought over the next 2 to 3 years, selecting the right infrastructure and technology platform. Must have an extremely sound sense of what technology means, and what/how certain technologies are used.
Experience performing outcome-based pricing, creating cost benefit model using ROI, internal rate of return, and other management concepts
Experience creating complex estimates including third party commercial inputs and large complex deals and obtain approval from relevant stakeholders (leadership, legal etc.)
Experience creating account growth strategy plan and implementation plan; owning the account AOP and independently manage at least 1 complex account (>15m) or multiple small accounts
Experience reviewing and validating solutions in proposals and architect solutions for large/transformational deals.
Engage/disengage with stakeholders so that program benefits are maximized
Always focused on performance and outcomes, by harnessing teamwork and collaboration.
Good at delegating tasks and managing team members’ contributions appropriately
Experience managing a program at an Enterprise level
Demonstrable positive movement in relationship maturity with leadership in C-suite and below.
Highly effective in engaging in a meaningful conversation starting from breaking the ice in a first introduction meeting to setting a stage for major discussions such as presentation and proposal submission
Possess very high emotional intelligence to work in a highly collaborative environment
Very sharp listening skill, a very quick thinker who comprehends the content and sense similar scenarios/problem statements/opportunity to build on top of the story
Good observer, exceptionally business savvy about vertical and about overall business industries and how certain technologies are leveraged across the board

Responsibilities

Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Show Quarterly progress on revenue and EBITDA aligned with corporate driven goals on P&L.
Align with vendor management to ensure the ecosystem is performing as client expects.
Improve quality of revenue, by bringing in more revenue sharing models and opportunities.
Prepare long-term and short-term goals and account objectives.
Present reports on account progress, performance, SLAs and goals to senior leadership and stakeholders as well as percolate to matrixed team.
Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.
Apply extensive business and technological mastery to conceive and bring innovative ideas to fruition.
Ensure constant learning on the business domain of current focus areas.
Negotiate contracts on behalf of the company and establish cost parameters, budgets, campaigns, and ensure ROI on investments.
Fully accountable and responsible for the business and for bringing in consistent cost controls throughout the business cycle and matrixed organizations.
Motivate team members to exceed expected goals; ensure engagement and retention of key talent.
Cast a leadership shadow and mentor others.
Define and improve Knowledge Management (KM) effectiveness for the engagement.
Requirements Gathering & Analysis/Requirements Management with the client.