Executive Director, Technology Operations

Everspring Inc•Chicago, IL

2d•$165,000 - $180,000•Hybrid

About The Position

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. We are seeking an experienced and dynamic Executive Director of Technology Operations to oversee and drive operational excellence and data initiatives across technology. This role will be pivotal in ensuring seamless client implementations, fostering internal collaboration, and ensuring project milestones are met on time and within budget. The ideal candidate is an exceptional communicator and a hands-on leader, ready to tackle challenges and drive solutions to ensure project success. This role reports to the Head of Technology and is based in Chicago, IL. Everspring follows a hybrid work model, requiring this role to be in the office at least three days per week, with additional in-office days as needed based on business demands.

Requirements

Bachelor's degree in Business, Computer Science, or related field
7-10+ years of experience in technology operations or project management, with at least 5 years in a dynamic leadership role
Proven track record of successfully launching and managing complex projects
Excellent communication, presentation, and interpersonal skills
Ability to think strategically and translate vision into actionable plans
Experience with data-driven decision making and analytics tools

Nice To Haves

Experience with SalesForce, Tableau, Confluence, CMS systems, and project planning tools preferred
Experience in higher education is preferred

Responsibilities

Collaborate with the Head of Technology to develop and implement technology operations strategies aligned with company goals.
Lead cross-functional teams to drive technology initiatives, ensuring alignment across departments.
Partner with the Head of Technology to architect and implement a comprehensive technology operations strategy aligned with organizational objectives and industry best practices
Lead digital transformation initiatives that modernize legacy systems and create scalable technology foundations for future growth
Create and execute multi-year technology roadmaps with clear milestones, dependencies, and success metrics
Lead the data technology transformation
Establish governance frameworks that ensure technology decisions support business priorities while maintaining operational integrity
Serve as the primary point of contact for client-facing technology operations.
Build and maintain strong relationships with internal and external stakeholders to ensure project success.
Serve as the primary technology operations contact for clients, building trust through exceptional service
Provide clear direction, communication, and support to internal and external stakeholders
Cultivate strong relationships to ensure project success and client satisfaction
Serve as the strategic liaison between technology operations and business units, translating business requirements into technology solutions
Foster deep relationships with IT security, software development, infrastructure, and business unit stakeholders
Lead cross-functional initiatives that require coordination across multiple technology disciplines and business domains
Facilitate executive-level communication regarding technology operations, performance metrics, and strategic initiatives
Establish frameworks for joint problem-solving that leverage diverse expertise to address complex operational challenges
Ensure IT services meet the needs and expectations of both internal and external customers
Oversee the implementation and management of service level agreements (SLAs)
Establish robust metrics and KPIs to measure service quality, operational efficiency, partner and functional satisfaction
Continuously monitor and improve service quality through data-driven assessment
Deploy proactive monitoring solutions that identify potential service disruptions before they impact business operations
Collaborate with cross-functional teams to understand user requirements and translate them into effective IT solutions
Establish strategic relationships with key technology vendors, and service providers
Negotiate agreements that optimize value, minimize costs, and ensure service quality
Implement vendor governance frameworks that ensure accountability and performance
Develop contingency plans that minimize dependency risks for critical vendor relationships
Oversee day-to-day technology operations ensuring efficiency, effectiveness, and scalability
Identify process improvements and implement solutions to enhance productivity and service delivery
Manage project timelines, budgets, and resource allocations to ensure timely delivery
Address operational challenges proactively, offering solutions that balance business needs with technical capabilities
Stay updated with emerging technologies to integrate innovative solutions that drive efficiency
Foster a culture of innovation, continuous improvement, and customer-centricity.
Collaborate with other department heads to align product initiatives with overall business objectives
Lead a high-performing team of product support specialists