Director, Technology Operations
JLL•Chicago, IL
•$128,600 - $165,000•Remote
About The Position
JLL is seeking a leader to manage Technology Operations for the JLL Bank of America Account. This role requires a strong focus on client success, service level reliability, and relationship management excellence. The ideal candidate will proactively anticipate, escalate, and resolve technology issues, with a significant emphasis on process optimization. This leader will be responsible for developing and managing a high-performing team that is technically proficient in maintaining ongoing operations.
Requirements
- Technically proficient in both IT and Business Intelligence operations
- Demonstrated experience improving and optimizing processes to ensure consistent success
- Strong analytical and problem-solving skills
- Capable of building a high performing team, mentoring others for success and driving a team to succeed
- Must be results driven and have outstanding customer service skills – including demonstrated ability to analyze, act, and implement to ensure desired results are achieved
- 5+ years of industry experience acquired through previous work experience
Nice To Haves
- Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView, SSRS), Tableau, or similar is highly desired
- Experience with Bank of America and JLL technology environments is highly desirable
- MBA or similar post-graduate studies is preferred
Responsibilities
- Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing
- Responsible for incident management activities for the account
- Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary
- Manages provisioning and user access reporting
- Organizes and executes the steps required to onboard new systems to the account
- Coordinates the interfacing strategies between JLL and client systems
- Responsible for hardware provisioning and support for JLL BofA account associates
- Coordinates the accounts relationship with our Technology Support Center (software support)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
