Director, Technology Operations
About The Position
JLL is a leading professional services and investment management firm specializing in real estate, operating in over 80 countries with a workforce of over 91,000 individuals. As a global Fortune 500 company, JLL is committed to sustainability and corporate social responsibility, aiming to shape the future of real estate for a better world. They utilize advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions. JLL values teamwork, ethics, and excellence, and is dedicated to fostering a diverse and inclusive culture where all employees feel welcomed, valued, and empowered. They encourage applications even if candidates don't meet all listed requirements, as they are interested in understanding what each individual brings to the table.
Requirements
- Technically proficient in both IT and Business Intelligence operations
- Demonstrated experience improving and optimizing processes to ensure consistent success
- Strong analytical and problem-solving skills
- Capable of building a high performing team, mentoring others for success and driving a team to succeed
- Results driven and have outstanding customer service skills – including demonstrated ability to analyze, act, and implement to ensure desired results are achieved
- Bachelor’s degree
- Broad range of business experience acquired through previous work experience
- 5+ years of industry experience acquired through previous work experience
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView, SSRS), Tableau, or similar is highly desired
- Experience with Bank of America and JLL technology environments is highly desirable
- MBA or similar post-graduate studies is preferred
Responsibilities
- Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing
- Responsible for incident management activities for the account
- Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary
- Manages provisioning and user access reporting
- Organizes and executes the steps required to onboard new systems to the account
- Coordinates the interfacing strategies between JLL and client systems
- Responsible for hardware provisioning and support for JLL BofA account associates
- Coordinates the accounts relationship with our Technology Support Center (software support)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
