ED, Targeting & Field Intelligence

Novartis•East Hanover, NJ

1d•$225,400 - $418,600

About The Position

The Executive Director, Targeting and Field Intelligence leads Novartis’s enterprise Targeting & Field Intelligence organization. The role translates brand strategies, customer priorities, and business objectives into actionable field intelligence models, targeting approaches, and decision-support capabilities to improve customer engagement and commercial effectiveness. Brand and Customer Insights & Analytics leaders retain ownership of business and customer strategy; this role partners with them to turn strategic priorities into field intelligence frameworks, recommendations, and actions. The position leads the capability roadmap, governance, methodologies, and operating model for targeting, field decision intelligence, and Next Best Action enablement across therapeutic areas. It oversees enterprise capabilities including customer and account targeting, field prioritization and action planning, opportunity identification, field intelligence products and standards, and capability investment priorities. The role advances AI-enabled decisioning and intelligence-to-action solutions while ensuring compliance, governance, and responsible AI practices. The ideal location is East Hanover, New Jersey, though remote work may be possible subject to legal-entity restrictions. Relocation is not provided. Remote employees are responsible for home-office expenses and travel or lodging for periodic meetings at the East Hanover site. The position requires 15% travel; working hours and additional travel expectations will be defined by the hiring manager.

Requirements

Advanced degree in Business Administration, Data Science, Analytics, or a related field.
At least 10 years of experience in biotechnology, healthcare, or another complex regulated industry.
Demonstrated expertise in targeting, field intelligence, commercial analytics, decision intelligence, Next Best Action, or customer analytics.
Previous experience leading Directors and Associate Directors.
Ability to translate commercial strategy into scalable analytical models, governance, and decision-support capabilities.
Experience leading cross-functional, global, and matrixed organizations and influencing senior stakeholders.
Working knowledge of AI-enabled analytics, automation, data products, privacy, compliance, and responsible AI practices.

Nice To Haves

Portfolio management experience preferred.

Responsibilities

Define and lead the enterprise strategy, roadmap, and operating model for targeting, field intelligence, Next Best Action, and field decisioning capabilities aligned to business growth priorities.
Partner with Brand, Commercial Insights & Analytics, and business leaders to translate strategic objectives into scalable, intelligence-driven field execution models.
Govern enterprise-wide targeting, prioritization, and decision intelligence methodologies across therapeutic areas to support consistent, data-driven customer engagement.
Integrate customer, patient, market, performance, and predictive analytics into actionable recommendations that improve field effectiveness and business outcomes.
Advance AI-enabled decisioning, recommendation engines, and intelligence-to-action solutions while ensuring compliance, governance, and responsible AI practices.
Improve the relevance, adoption, usability, and measurable impact of targeting and field intelligence capabilities.
Partner with Field Design & Deployment leaders so intelligence-driven recommendations inform territory design, resource allocation, and execution strategies.
Collaborate with Strategy, Platforms & Technology (SPT) to shape product roadmaps, define business requirements, and accelerate adoption of field intelligence and decision-support solutions.
Build partnerships across Hyderabad, Advanced Analytics, Customer & Patient Intelligence, Medical, Market Access, and Commercial organizations to deliver scalable, high-quality capabilities.
Lead, develop, and inspire a high-performing team of Targeting & Field Intelligence leaders, supporting innovation, accountability, talent development, succession planning, and continuous learning across global teams.
Lead enterprise capability areas covering customer and account targeting methodologies and models; field decision intelligence, prioritization, and action-planning frameworks; Next Best Action strategy and analytical enablement; opportunity identification and intelligence-to-action models; field intelligence products, standards, governance, and reusable assets; and capability roadmaps and investment priorities.