Executive Director - Quality & Safety (Mercy Joplin Community)

Mercy • Joplin, MO

13d

About The Position

Under the direction of the Chief Quality Officer, the Executive Director of Quality and Safety provides operational oversight for clinical quality program deliverables required by national clinical quality programs, CMS, and commercial payor value-based programs, as well as Mercy quality and patient safety initiatives. In partnership with Mercy leaders, this individual directs, oversees, plans, coordinates, and evaluates a comprehensive approach to improve clinical outcomes, enhance value, and minimize patient harm.

The Executive Director brings an enterprise perspective to interpreting CMS and other payer value-based programs, facilitates the development of the capacity, expertise, and resources needed for success, and oversees a team of improvement professionals to drive performance and support excellence across the care continuum. The role may oversee functional areas within Mercy's quality and safety structure, such as infection prevention, patient safety, and/or clinical improvement. The position performs duties consistently with Mercy's mission, values, and Service Standards.

Requirements

• MBA, MHA, MPH, or MS in nursing.
• At least 10 years of direct healthcare management experience, including significant experience in project management, improvement, clinical performance programs, clinical operations, analytics, and professional report preparation.
• Strong understanding of clinical quality measures, such as HEDIS, and CMS and commercial programs.
• Ability to build relationships across departments.
• Ability to lead Mercy-wide initiatives with specific deliverables.
• Superior written and verbal communication skills.
• Superior analytical and problem-solving skills.
• Experience applying information technology solutions in clinical and operational settings.
• Strong project organization and delivery management skills to synchronize multiple teams on a consolidated timeline.
• Strong problem, workflow, and data analysis skills.
• Self-motivated, with the ability to take responsibility for driving tasks through to successful completion.
• Meticulous attention to detail and a passion for continual improvement.
• Strong conceptual thinking skills.
• Ability to thrive in a fast-paced, high-energy environment.
• High degree of integrity and moral character.
• Ability to travel to Mercy facilities as needed or requested.

Nice To Haves

• Experience with CMS or commercial payor programs involving quality and revenue, such as Medicare Advantage, Quality Payment Program, Meaningful Use, or CMS MSSP ACO.
• Experience leading efforts associated with reporting quality measures, such as HEDIS.
• Knowledge of quality improvement tools and techniques.

Responsibilities

• Provide operational oversight for clinical quality program deliverables required by national clinical quality programs, CMS, and commercial payor value-based programs.
• Direct, oversee, plan, coordinate, and evaluate approaches to improve clinical outcomes, enhance value, and minimize patient harm.
• Interpret CMS and other payer value-based programs from an enterprise perspective.
• Facilitate the development of capacity, expertise, and resources needed to succeed in value-based programs.
• Oversee a team of improvement professionals to drive performance and support excellence across the care continuum.
• Potentially oversee functional areas such as infection prevention, patient safety, and clinical improvement.
• Lead Mercy-wide initiatives with specific deliverables.
• Travel to Mercy facilities as needed or requested.
• Perform duties in a manner consistent with Mercy's mission, values, and Service Standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Executive