Director Quality & Safety

Altru Health System•Grand Forks, ND

3d•Onsite

About The Position

The Director of Quality and Safety provides strategic leadership for organizational quality, patient safety, regulatory compliance, and performance improvement initiatives. The role partners with physicians, clinical leaders, and operational stakeholders to develop and implement programs that improve patient outcomes, ensure regulatory readiness, mitigate risk, and foster a culture of safety and continuous improvement. The Director oversees quality and safety operations, advances organizational and financial goals, ensures compliance with applicable regulatory standards, and leads high-performing teams focused on exceptional care and operational excellence. The position supports Altru’s commitment to quality, safety, and outstanding patient experiences through collaboration, innovation, and data-driven decision-making. A bachelor’s degree in business and at least seven years of related experience are required. A master’s degree and experience managing cross-functional teams, including guiding clinical and administrative employees, are preferred. The position requires English proficiency in reading, writing, and speaking, as well as a current state driver’s license with an acceptable driving record before the start date. Driving is infrequent. The position is based at Altru Hospital, 1200 South Columbia Road, Grand Forks, ND 58201. The work environment is predominantly indoors. Physical demands include frequent sitting and walking; continuous handling/fingering/feeling, seeing, and hearing; and occasional standing and reaching. Lifting, carrying, and pushing/pulling demands are sedentary, involving less than 10 pounds.

Requirements

Bachelor’s degree in Business.
At least 7 years of related experience.
Proficiency in reading, writing, and speaking English.
Current state driver’s license with an acceptable driving record prior to the start date.

Nice To Haves

Master’s degree.
Experience managing cross-functional teams, including guiding clinical and administrative employees.

Responsibilities

Develop and implement long-range goals that enhance services and support strong relationship management with key stakeholders.
Build collaborative relationships with leadership, physicians, clinical, professional, and support staff.
Set operational performance standards for the division or department and maintain fiscal accountability.
Develop and achieve annual financial targets and hold managers and employees accountable to budget targets.
Oversee the facilitation of regulatory requirements identified internally or by external agencies.
Oversee reporting and submission of regulatory compliance information to external agencies as required by contractual relationships.
Maintain competency in organizational, departmental, and outside-agency standards relevant to services provided.
Apply process-improvement principles and manage processes to meet regulatory standards; access internal resources to support compliance and ensure staff understand expectations.
Recruit, develop, retain, and lead leadership and staff committed to Altru Health System’s goals.
Build shared commitment to organizational goals and foster productivity, performance, and collaboration.
Conduct performance reviews, recognize and reward employees, and take appropriate action when performance does not meet expectations.
Mentor employees and promote their professional growth; pursue personal growth and development and meet system education requirements.
Identify operational efficiencies and involve employees and physicians in workforce redesign, as appropriate, to better serve patients and support employee competency and productivity.
Lead and participate in the acquisition of new technologies to support the highest standard of care.
Manage processes to meet regulatory standards and help prevent potential legal risk to Altru Health System.
Perform other duties as assigned or needed to meet department or organizational needs.