Director Quality & Safety

Altru Health System•Grand Forks, ND

2d•Onsite

About The Position

The Director of Quality and Safety provides strategic leadership for organizational quality, patient safety, regulatory compliance, and performance improvement. The role partners with physicians, clinical leaders, and operational stakeholders to develop programs that improve patient outcomes, maintain regulatory readiness, mitigate risk, and foster a culture of safety and continuous improvement. The Director oversees quality and safety operations, supports organizational and financial goals, ensures compliance with applicable standards, and leads teams focused on exceptional care and operational excellence through collaboration, innovation, and data-driven decision making. The Director develops long-range goals and operational performance standards, oversees fiscal accountability and annual financial targets, and manages regulatory requirements and reporting. The role recruits, develops, retains, and leads staff; builds collaboration and accountability; conducts performance reviews; mentors employees; and supports their professional growth. The Director also seeks operational efficiencies, involves employees and physicians in workforce redesign, and leads or participates in acquisition of new technologies to support high standards of care. The position is based at Altru Hospital in Grand Forks, North Dakota.

Requirements

Bachelor’s degree in Business.
At least 7 years of related experience.
Proficiency in reading, writing, and speaking English.
Current state driver’s license with an acceptable driving record, required before the start date.

Nice To Haves

Master’s degree.
Experience managing cross-functional teams, including guiding clinical and administrative employees.

Responsibilities

Develop and implement long-range goals that enhance services and support stakeholder relationships.
Build collaborative relationships with leadership, physicians, clinical staff, professional staff, and support staff.
Set operational performance standards and ensure fiscal accountability for the division or departments.
Develop and achieve annual financial targets and hold managers and employees accountable to budget targets.
Oversee the facilitation of regulatory requirements identified internally or by external agencies.
Oversee required reporting and submission of regulatory compliance information to external agencies through contractual relationships.
Maintain competency in organizational, departmental, and applicable outside-agency standards, and ensure compliance.
Apply process improvement principles and manage processes to meet regulatory standards; use internal resources to support adherence and ensure staff understand expectations.
Recruit, develop, retain, and lead leadership and staff committed to Altru Health System’s goals.
Foster shared commitment to organizational goals, productivity, performance, and collaboration.
Conduct performance reviews, recognize and reward employees, and take appropriate action when performance does not meet expectations.
Mentor employees and promote their professional growth.
Pursue personal growth and development and complete system educational requirements.
Identify operational efficiencies and involve employees and physicians in workforce redesign where appropriate.
Lead and participate in acquiring new technologies to support the highest standard of care.
Manage processes to meet regulatory standards and help prevent potential legal risk to Altru Health System.
Perform other duties as assigned or needed to meet department or organizational needs.