Executive Director of Technology Operations

University of Mary Washington•Fredericksburg, VA

3d•Onsite

About The Position

The University of Mary Washington (UMW) invites applicants to apply for the position of Executive Director for Technology Operations, a senior technology leadership role reporting directly to the Chief Information Officer. This position serves as the operational leader for the University's Information Technology organization and plays a critical role in advancing UMW's technology strategy, service excellence, and digital transformation initiatives. The Executive Director provides strategic and operational leadership across enterprise technology operations while serving as the CIO's principal advisor on operational matters. The successful candidate will lead a diverse team responsible for: Enterprise networking and telecommunications, Data center and cloud operations, IT service management and customer support, Endpoint computing and digital collaboration services, Audio visual technologies, Business continuity and disaster recovery, and Technology infrastructure planning and operational excellence. Working collaboratively with campus leadership, the Executive Director will oversee the delivery of secure, reliable, and innovative technology services supporting academic, administrative, and research missions across multiple campuses. This position offers an exceptional opportunity to shape the future of technology at an institution committed to innovation, service, and operational excellence.

Requirements

Exceptional communication, leadership, collaboration, and organizational skills.
Strong analytical, planning, organizational, and problem-solving skills.
Ability to lead large, diverse technology organizations in a collaborative and service-oriented manner.
Ability to build operational excellence across multiple technology disciplines.
Ability to develop and mentor technology leaders and technical staff.
Ability to establish organizational priorities and execute strategic initiatives.
Strong understanding of enterprise infrastructure, service delivery, cloud operations, and end user technologies.
Strong understanding of operational technology governance, risk management, service management, and organizational leadership.
Ability to manage competing priorities in a complex institutional environment.
Ability to communicate effectively with technical and non-technical stakeholders at all organizational levels.
Ability to translate institutional objectives into operational technology strategies and measurable outcomes.
Demonstrated progressively responsible leadership experience managing enterprise technology operations in a complex organization.
Significant experience leading multidisciplinary technical teams across infrastructure, networking, systems administration, service delivery, and end user technology services.
Demonstrated experience managing enterprise networking, communications services, data center operations, cloud environments, and technology infrastructure.
Experience overseeing large-scale technology service delivery organizations and customer-facing support operations.
Demonstrated experience managing technology budgets, procurement activities, contract negotiations, and vendor relationships.
Experience developing technology lifecycle strategies, operational roadmaps, and modernization initiatives.
Progressively responsible professional experience in audiovisual systems management.
Bachelor's degree from an accredited college/university in a related field, or an equivalent combination of education and relevant training/experience.

Nice To Haves

Experience within higher education or similarly complex mission-driven organizations.
Experience serving in a senior technology leadership role such as Executive Director, Director, Associate CIO, Deputy CIO, or equivalent.
Experience leading enterprise infrastructure modernization initiatives.
Experience supporting Microsoft 365, cloud services, modern endpoint management, and digital workplace technologies.
Experience supporting audit remediation, operational compliance, and technology governance initiatives.
Experience leading organizational change and technology transformation efforts.
Relevant industry certifications and advanced professional credentials.

Responsibilities

Enterprise networking and telecommunications
Data center and cloud operations
IT service management and customer support
Endpoint computing and digital collaboration services
Audio visual technologies
Business continuity and disaster recovery
Technology infrastructure planning and operational excellence
Oversee the delivery of secure, reliable, and innovative technology services supporting academic, administrative, and research missions across multiple campuses.