Executive Director of Operations

Columbus Aesthetic & Plastic Surgery•Columbus, OH

7d•Onsite

About The Position

Columbus Aesthetic & Plastic Surgery (CAPS), a premier physician-led aesthetic and plastic surgery practice, is seeking an experienced Executive Director of Operations. This role involves partnering with the CEO and physician leaders to shape the future of a rapidly growing, multi-location aesthetic practice. The ideal candidate will be energized by building high-performing teams, developing scalable systems, and creating exceptional patient experiences. The Executive Director of Operations will serve as the senior operational leader responsible for the day-to-day performance of CAPS across all locations and service lines, translating organizational strategy into operational execution. Success will be measured through operational excellence, patient satisfaction, leadership development, employee engagement, and sustainable growth. The role requires a candidate who is both strategic and hands-on, enjoys building teams, solving complex operational challenges, and creating systems that enable optimal performance.

Requirements

Seven or more years of progressive operations leadership experience, including leading leaders and multi-disciplinary teams.
Multi-location medical aesthetics, ambulatory surgery, specialty medical practice, or other high-touch consumer service experience is a must.
Demonstrated success building high-performing teams and developing future leaders through coaching, accountability, and professional development.
Proven ability to translate organizational strategy into operational execution while managing multiple priorities in a dynamic, growth-oriented environment.
Strong financial and business acumen with experience managing operating budgets and using operational metrics and key performance indicators to drive decision-making and continuous improvement.
Experience partnering effectively with physicians, executive leaders, Aesthetic Partners' shared services teams, and cross-functional partners to achieve organizational goals.
Demonstrated ability to build trust, influence stakeholders, and foster collaboration across diverse teams.
Exceptional communication and interpersonal skills with the ability to navigate complex situations with professionalism, sound judgment, and emotional intelligence.
A continuous improvement mindset with the ability to identify opportunities, solve problems proactively, and implement sustainable operational solutions.
Demonstrated success leading organizational change while maintaining employee engagement and a positive workplace culture.
Highly organized with the ability to prioritize competing demands while maintaining a focus on quality, service, and results.
Bachelor's degree.

Responsibilities

Oversee operations across all clinical, ancillary, and administrative functions.
Develop scalable workflows and operational standards to improve consistency and efficiency.
Monitor key performance indicators and lead continuous improvement initiatives.
Ensure compliance with regulatory requirements and organizational standards.
Develop and manage operating budgets, ensuring responsible stewardship of resources.
Oversee vendor relationships, contract performance, and operational expenditures.
Partner with the CEO and Finance to monitor operational performance, optimize resource allocation, and identify efficiency improvements.
Coach, mentor, and develop operational leaders across the organization.
Establish accountability through clear expectations, performance management, and leadership development.
Partner with People Operations on workforce planning, organizational design, and leadership recruitment.
Build succession plans to strengthen long-term organizational capability.
Foster a culture of accountability, collaboration, and continuous improvement.
Serve as the primary operational partner to physician leaders and the CEO.
Translate strategic priorities into measurable operational initiatives.
Lead cross-functional projects to improve performance, patient experience, and organizational effectiveness.
Support practice growth, new service launches, and future expansion opportunities.
Serve as the primary operational liaison between CAPS and Aesthetic Partners, partnering with shared services teams.
Collaborate with Aesthetic Partners leadership on strategic initiatives and cross-brand programs.
Ensure every operational decision supports an exceptional patient journey.
Monitor patient satisfaction, retention, and service recovery efforts.
Create systems that enhance efficiency while preserving a personalized patient experience.
Identify opportunities to improve operational performance and support business growth.
Partner with Marketing and department leaders to support provider growth, patient acquisition, and retention.
Help build the operational infrastructure to support continued expansion.