Director of Executive Operations

Access: Supports for Living•Middletown, NY

8d•$110,000 - $120,000•Onsite

About The Position

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is: Clear about expectations Supportive and accountable Focused on outcomes that matter to people. And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Requirements

Demonstrated leadership experience within a complex organization, including cross-functional and senior leadership collaboration.
Strong organizational and project management skills with the ability to manage multiple priorities and drive follow-through.
Experience leading or coordinating organizational project management systems, preferably Monday.com or similar platforms.
Strong written, verbal, and interpersonal communication skills.
Demonstrated experience supervising and developing administrative or operational support staff.
Strong proficiency in Microsoft Office Suite and administrative technology systems.
Ability to anticipate needs, navigate ambiguity, solve problems proactively, and support organizational change.
Strong judgment, professionalism, emotional intelligence, and attention to detail.
Commitment to ongoing learning, professional development, and continuous improvement.
High level of integrity, accountability, and professionalism.
Collaborative, approachable, and solutions-oriented leader.
Calm, flexible, and resilient in a fast-paced environment with changing priorities.
Strong interpersonal skills with the ability to navigate sensitive situations with discretion and good judgment.
Thoughtful communicator who values clarity, responsiveness, and collaboration.
Reliable, highly organized, and capable of balancing strategic thinking with operational execution.
Commitment to the mission, values, and culture of the organization.
Bachelor’s degree in Business Administration, Public Administration, Communications, Human Services Administration, or a related field preferred.
Minimum of five to seven years of progressively responsible administrative, operational, or organizational leadership experience, preferably within a nonprofit, healthcare, or human services environment.
Prior supervisory and project management experience strongly preferred.

Responsibilities

Serves as an active member of the Senior Leadership Team, contributing to organizational planning, operational decision-making, and strategic initiatives.
Provides leadership and oversight to the organization’s project management function, including supervision of the Monday.com System Lead and Executive Project Coordinator.
Supports organizational planning, accountability, communication, and execution through effective project management systems and workflows.
Coordinates governance and Board-related administrative support activities, including meeting preparation, materials management, communication, scheduling, and follow-through.
Oversees executive scheduling, Central Administration workflows, and administrative coordination to support efficient and responsive organizational operations.
Serves as a liaison to executive leadership regarding operational performance, organizational coordination, workflow challenges, and issues impacting the effectiveness of the Access Network.
Helps identify and address operational bottlenecks, communication gaps, and workflow inefficiencies across departments.
Supervises executive assistants, administrative assistants, and assigned support staff, including hiring, coaching, development, and performance management.
Develops and improves administrative systems, workflows, and operational processes to strengthen organizational effectiveness and efficiency.
Helps ensure effective information flow, communication, and accountability across leadership teams and departments.
Oversees office systems, records management, and administrative technology tools.
Ensures organizational deadlines, reporting requirements, and administrative deliverables are completed accurately and on time.
Maintains confidentiality and exercises sound judgment in handling sensitive organizational and personnel matters.
Participates in committees, operational improvement efforts, and special projects that advance agency priorities.
Supports implementation of the organization’s strategic plan and operational priorities.
Helps foster a collaborative, responsive, and mission-driven culture grounded in accountability and continuous improvement.
Encourages innovation, curiosity, and thoughtful problem-solving across administrative and operational functions.
Supports staff engagement, employee communication, and leadership initiatives.
Represents the organization internally and externally as appropriate.
Performs additional duties as assigned in support of organizational operations and strategic priorities.