Executive Director of Regional Player Development - Cordish Gaming Shared Services

Live! Casino and Hotel Maryland•Hanover, MD

49d•$92,395 - $127,441•Onsite

About The Position

The Executive Director of Regional Player Development plays a pivotal role in cultivating meaningful relationships with our most valued guests and driving incremental revenue for the enterprise through personalized engagement and exceptional service. In this sales role your ability to identify, nurture, and retain VIP players directly impacts the success of Live! Casino & Hotel by increasing rated play, strengthening loyalty, and generating repeat visitation. With strong established relationships driven by your sales efforts, you create unforgettable experiences that reinforce our brand and position Live! as the preferred destination for premium players. Through hospitality, professionalism, and a commitment to guest satisfaction, you help elevate the VIP experience and support the continued growth of our market share.

Requirements

Must have strong time management skills.
Must be highly organized and detail-oriented.
Excellent written and verbal communication skills are a must.
Applicants must have proven success in a venue environment.
Ability to assume responsibility for independent/self-directed action.
Ability to perform assigned duties under frequent time pressure in an interruptive environment.
Knowledge of all gaming regulations. Ability to recognize problem gaming signs and deal with them appropriately.
At least five (5) years’ experience in casino marketing and sales.
Must be able to work flexible hours, including evenings, overnights, weekends and holidays when necessary.
Must be able to obtain and maintain a valid gaming licenses as determined by the Gaming & Control Agency for the position.
Must be able to travel for lengthy periods of time.
Book of established gaming customers that will be new to the enterprise.

Nice To Haves

Four-year degree in a related field of equivalent work experience preferred.
Knowledge of Player Tracking Systems a plus.

Responsibilities

Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
Attends special events on property when necessary. Monitor and adjust performance to local competition.
Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
Works with all team members in the player development department throughout the enterprise to drive visitation in the VIP segments.
Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
Review VIP activities and promotional status with the department head.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Aggressive sales commission program
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts