Director, Player Development

Mohegan•Uncasville, CT

10d

About The Position

This position generates revenue by soliciting preferred players and providing specialized, personalized, and preferential service. The Director attracts new business to Mohegan Sun from outside properties and direct competitors, reserves offers and issues complimentary benefits in accordance with marketing guidelines, cultivates leads, builds player loyalty, promotes return visits, and meets or exceeds personal revenue targets. The role manages player accounts according to recorded gaming activity, earned points, comp availability, and profitability. It maintains contact with the coded database, meets preferred guests on property, and supports Mohegan Sun Marketing efforts at on-site and off-site special events. The position also maintains guest information and account integrity, coordinates with other departments and vendors, and handles guest requests while following company policies, service standards, and confidentiality requirements. The work may involve casino conditions such as smoke, loud noises, and low lighting. Occasional travel may be required. The position requires extended periods of sitting, standing, or walking and may involve extended hours, various shifts, evenings, weekends, and holidays. Training is provided as directed in technical skills, departmental guidelines, compliance and governance, relevant systems, safety and fire procedures, and SMART alcohol awareness. Mohegan Sun practices Native American Preference in hiring.

Requirements

High school diploma or equivalent.
Five years of experience as a Player Development Executive.
Excellent written and verbal communication skills.
Excellent organizational and multitasking skills.
Intermediate knowledge of Word, Excel, and Outlook.
Ability to remain in control in stressful or high-pressure situations.
Friendly and helpful demeanor in person and over the phone.
Ability to comprehend complex verbal and written instructions.
Ability to maintain accurate records and files and produce quality work under tight deadlines and high expectations.
Adaptability, openness to new ideas and changes, and ability to self-motivate.
Sound judgment when making decisions relating to employees and guests.
Advanced negotiating skills.
Ability to represent Mohegan Sun positively on and off property, know the property, products, promotions, and events, and work well with others in a diverse environment.
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment.
Ability to work in a casino environment with smoke, loud noises, and low lighting; sit, stand, or walk for extended periods; work extended hours and days, various shifts, flexible hours, evenings, weekends, and holidays.
Occasional travel may be required.

Responsibilities

Seek new and inactive players in a qualified gaming segment and cultivate leads through in-house channels and networking an established preferred database.
Manage player accounts based on recorded gaming activity, earned points, comp availability, and profitability.
Issue complimentary benefits and reserve offers consistent with departmental policy and marketing guidelines.
Build player loyalty and promote return visits by maintaining contact with the coded database.
Meet and greet preferred guests while they are in house.
Support Mohegan Sun Marketing efforts by attending on-site and off-site special events.
Meet or exceed revenue targets for the identified guest list.
Attend staff meetings and other meetings as needed.
Follow Mohegan Sun policies, position boundaries, confidentiality requirements, and Core Values and service standards; actively promote the Spirit of Aquai.
Take ownership of guest requests and issues and seek assistance when they are outside the scope of the position.
Complete required paperwork and reports promptly; ensure guest contact information is accurate and maintain the integrity and qualifications of the coded database.
Act as a liaison with various departments and vendors.